Manager Customer Service

Monica A Hart

Email: ********@*************.***

Address:

City: Columbus

State: OH

Zip: 43231

Country: USA

Phone: 937-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized and dedicated Manager with 18 years of billing and collections experience. Ability to thoroughly research and analyze situations, proposes creative solutions, develop good rapport and bring projects to completion within deadlines.

Educational Background:

High School Dipolma from Sinclair Community College, Dayton OH 1/2001 to 6/2011 (Communications)

High School Dipolma from Iams University, Dayton OH 1/2001 to 10/2012

High School Dipolma from Wright State University, Dayton OH 1/2001 to 10/2012

Job History / Details:

Professional Summary

Organized and dedicated Manager with 18 years of billing and collections experience. Ability to thoroughly research and analyze situations, proposes creative solutions, develop good rapport and bring projects to completion within deadlines.

Skill Highlights

Medical Manager Version 11

Docutap Practice Management and EMR

Urgent Care billing and collections management

Pain Management, MRI and Anesthesia billing and collections management

Leadership skills

Excellent problem solver

Office management

Patient-focused care

Billing and collection procedures

Professional Experience

10/12/2012 12:00:00 AM

Current Hometown Urgent Care & Workcare Center Columbus, OH

Billing Manager & Overseas Operations Liaison

Responsible for EMR implementation 2012.

Implemented New Online Payment Program for company Website.

Decreased cost for eligibility programs by $36k annually 2011.

Recovered 146k in claims June 2011

Decreased Urgent Care patient statements cost monthly by $26k annually May 2010

Managed administrative staff for billing, coding, accounts receivable and collections.

Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.

Meticulously tracked and resolved underpayments.

Ensured goals were met for all departments weekly and monthly.

Responsible for training new hires, implementing new procedures and ensuring all HIPAA and Insurance policy and procedures are being followed.

Responsible for ensuring employees had continued training as well as, cross training in other departments.

Provided monthly training to all 27 patient Care Clinics with monthly updates on collections and insurance information.

Consistently informed patients of their financial responsibilities prior to services being rendered.

Remained up-to-date on communication with area attorneys for liability cases

Efficiently handled bankruptcies to ensure timely submission of paperwork

May 2007 to May 2009

Dayton Outpatient Center Dayton, OH

Billing & Accounts Receivable Representative

Recovered 1.3 billion dollars by correcting outstanding claims Collected goal of $60,000 June 2008, July 2008 & September 2008 Collected goal of $45,000 August 2007 Responsible for collecting on current and aging patient accounts.

In charge of setting realistic patient arrangement on above average procedures.

Responsible for customer service and customer education on insurance policies and payments.

Active on aggressively collecting over-due accounts by implementing 1st stages of collection activity.

Maintained daily and monthly reports showing monies received from both patients, insurance companies and 3rd Party.

Consistently ensured timely correspondence for Liability Cases and obtaining maximum monies for settlements.

In charge of ensuring Bankruptcies are effectively worked monthly.

Accurately tracked insurance claims, denials and payments for Pain Management Clinic and Ambulatory Surgical Center Responsible for processing claims and reports for 3rd Part.

Sept 2003 to May 2007

United Collections Bureau, Inc Dayton, OH

Manager/Trainer

March to June 2006

August 2006 to September 2006

Responsible for individual monthly quota of $40,000.00.

Managed employees and supportive staff, ability to maintain daily, weekly and monthly production reports.

Accurately scheduled and maintained meetings and creatively motivated staff through in-house training and promotional incentives.

Knowledge and understanding of the FDCPA, 3rd party requirements and state guidelines for collections.

Knowledgeable in basics of health insurance billing.

Capable of effectively communicating and negotiating with difficult people.

Oct 2002 to Sept 2003

Unemployed due to Lay-off.

Attending Sinclair Community College for completion of degree.

Studying of languages and missionary travel.

Sept 1994 to Oct 2002

Senior Resource Connection Dayton, Ohio

Supervisor/Marketing Representative

Responsible for submitting and receiving billing.

Scheduled, planned and interpreted client needs.

Developed menus, ordered materials, inventory and scheduled daily work detail.

Developed training programs and manuals.

Scheduled and advised meeting, prepared daily, monthly and annual reports for funding resources.

Liaison for company with vendors and prospective clients.

Responsible for maintaining employee timesheets, training and evaluations.

Public speaker for company's non-profit programs.

Education and Training

2011 Sinclair Community College Dayton, OH

A.A Communications

2000 Iams University Dayton, OH

Certificate of Completion Effective Public Speaking

1992 Wright State University Fairborn, OH

Select One Business Administration

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