Software Training

Confidential User

Email: *********@********.***

Address: Address Withheld

City: Council Bluffs

State: IA

Zip: 51503

Country: USA

Phone: 712-***-****

Skill Level: Experienced

Salary Range: 65

Willing to Relocate

Primary Skills/Experience:

Analysis Training/Mentoring Software Implementation Software Configuration Software Testing

Educational Background:

Certification, Computer Information Services

Coleman College, 02/1998 - 06/1999

San Marcos, CA

Job History / Details:

David Griffith

http://www.linkedin.com/in/davidbgriffith

CAREER SUMMARY

Systems Specialist with expertise in providing software support and onsite analysis of customer needs representing industries that have included financial services, hospitality, transportation, construction and government. Expert understanding of product functionality in order to provide comprehensive solutions to meet customer needs. Improved customer profitability through maximizing existing products and introduction of new products. Demonstrated leadership ability fostering excellent teamwork. Core competencies:

* Project Management / Coordination

* Troubleshooting

* Departmental Liaison

* Customer Software Training / Support

* Excellent Communicator

* Team Training / Development

* Problem Solver

* Software Analysis / Evaluation* Documentation / Technical Writing

* Customer Relationship Building

PROFESSIONAL EXPERIENCE

Diebold, Inc., Omaha, NE

2011 - 2012

Offering a comprehensive line of self-service, security, and

service solutions, Diebold has taken a leading role in ATM security and prevention of ATM fraud and attacks, changing the way the world accesses cash and the way financial institutions interact with customers.

Implementation Specialist

Installed and configured software per client specifications,

trained supervisors and end users, and analyzed and documented client needs.

* Managed product installations, configuration modifications,

and testing for Electronic Cash Recyclers and Electronic Cash

Dispensers at client locations across the Midwest.

* Trained users and supervisors to optimize the WinECR and

WinECD software for use in their environments.

Informa Software, Orlando, FL

2004 - 2011

A leader in the fields of document management, intelligent

document processing, electronic forms design, routing, and

workflow, providing technology solutions for clients ranging

from the smallest business to the Fortune 500, as well as

government agencies at the local, state, and federal levels.

Systems Specialist

Conducted analysis of client needs, provided documentation of

needs to developers, installed and configured custom solutions, and trained users with specialized products.

* Sales consulting approach on potential projects involving any new installation or upgrade of data capture and management products.

* Gathered and documented data from clients to match their needs to specific Informa solutions.

* Deployed final software projects at client location, while

optimizing assistance from offsite team members as needed.

* Managed all product installations, configuration

modifications, form design projects, document and recognition

issues.

* Conducted formal software training in a classroom environment, as well as delivering onsite and remote mentoring.

* Implemented and supported a check image processing solution

with custom recognition plug-ins.

* Acted as technical writer to develop both user and

administrator guides.

* Coordinated with the development team to provide technical

testing for new products and customized solutions.

Griffith Consulting Services, Lexington, KY

2003 - 2004

Griffith Consulting Services is a private consulting firm,

contracted by resellers and companies that use Cardiff products for document management and workflow needs.

Software Consultant

Specialized in providing clients with custom installation

solutions and training with Cardiff Software products.

* Performed onsite TeleForm installation and training for end

user clients. Class size ranged from 2 - 12 people and required two or more days on site.

* Created unique documentation for each client for seamless

internal training and troubleshooting of minor issues.

Cardiff Software, Vista, CA

1999 - 2002

Cardiff is a leading company in the human-centric business

process management (BPM) and content capture space and has

received numerous accolades and recognition by the market since its inception in 1991.

Software Support

Provided expert software support services and conducted remote troubleshooting to Cardiff clients.

* Developed and implemented specialized training programs with TeleForm(tm) products for Technical Support Representatives.

* Assisted with training of new Technical Support

Representatives.

* Ensured complete documentation of the client`s system and

deliverables through on-site Consulting Services work.

* Provided advanced, customized support to National Clients,

Value Added Resellers (VARs), and end users in Form Design and Recognition.

* Supported specialized support for Value Added Resellers (VARs) and users.

* Certified as a Multi-User Configuration Specialist, including training with Novell configuration and NT Server configuration.

TECHNICAL SKILLS

* Software: WinECR, WinECD, ImageQuest 10.x, TeleForm 10.x,

LiquidOffice 6.x, APA 7.0, MS OFFICE

* Operating Systems: Windows XP, Windows Vista, Windows 7,

Windows Server 2003 and 2008 Server

* Databases: Microsoft SQL, Access

* Web Conferencing Tools: Webex, GoTo Meeting, Turbomeeting

EDUCATION

Certification in Computer Information Sciences, 1999

Coleman College, San Marcos, CA

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