Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Pottstown, PA
Posted:
October 11, 2012

Contact this candidate

Resume:

Marie Gausch

Email: abo5m3@r.postjobfree.com

Address: *** ******* *****

City: Pottstown

State: PA

Zip: 19465

Country: USA

Phone: 610-***-****

Skill Level: Experienced

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Business professional experienced in purchasing, finance, operations, and customer service. Effective team leader and strategic thinker who combines strong change management skills with exceptional interpersonal and communication skills.

CAREER HIGHLIGHTS

* Managed an RFP process for Global Travel, $3.7M in annual spend

* Participated in a Global Shopping Bag Initiative with focus on consolidation of sizes and consistent brand image across all regions including North America, Europe and Asia

* Implemented an e-commerce solution for office supplies for 1500 support locations

* Led functional design and implementation of PeopleSoft Accounts Payable module

PROFESSIONAL EXPERIENCE

GODIVA CHOCOLATIER, INC., Wyomissing, PA June 2011 - Present

Senior Buyer - Indirect

* Managed the RFP process for $3.7M in global travel spend with services to support North America, Belgium and the United Kingdom

* Participated in the design and implementation of a global shopping bag with focus on supplier consolidation, brand image consistency and functionality requirements as defined by Global Packaging standards. $3M in annual spend.

* Managed 3rd party supplier relationship for the sourcing and distribution of $2.6M in office and Janitorial supplies for 240 retail store locations.

* Supported Marketing and Retail Operations for seasonal promotional initiatives including sourcing and design of custom packaging supplies and ingredients.

* Negotiated supply agreements to meet budget standards, service and/or inventory levels and product quality.

* Responsible for supplier qualification based on capability assessments with regard to cost, quality, production capacity, business continuity, continuous improvement and regulatory compliance.

SANOFI-AVENTIS, US INC., Great Valley, PA June 2005-June 2011

Buyer

* Responsible for the sourcing of $18 million in lab supplies and equipment both locally and globally.

* Lead Buyer for categories of general consumables, simple lab equipment, Mass Spectrometry, Chromatography, Zootech and Safety

* Sourced, purchased and managed $3 million Clinical Ancillary Supplies and equipment in support of International and US based clinical studies.

* Implemented a new process for the purchase of Clinical Ancillary Supplies that included guidelines on customs standards for shipping internationally and training on the electronic process through our Ariba system.

* Supported and leveraged supplier selection process to ensure critical supply requirements and service standards are met

* Established and maintained Supplier KPI`s to ensure performance measurements are met

* Supported Lab Equipment Market with renewal and negotiation of equipment maintenance contracts

* Managed RFQ/RFI/RFP process including the construction and analysis of bid proposals

* Responsible for the implementation and content management of Scientific electronic catalogs

* Assisted with the implementation of SAP/eShopping financial and procurement system

MARIE GAUSCH (CONT`D)

JOHN KENNEDY FORD, Phoenixville, PA (2003 - 2005) October 2003 - May 2005

Service Advisor

Customer service representative responsible for coordinating and managing daily activities of the Service Department

* Scheduled appointments for vehicle maintenance and repairs

* Managed work flow for twelve Technicians

* Ensured work was completed to customers` expectations, marketed additional recommended services, and ensured customer satisfaction for work performed

* Processed repair orders based on policies and procedures of the Manufacturer

* Calculated daily and weekly technician work hours to determine compensation and bonus

AMERIGAS PROPANE, King of Prussia, PA January 1998 - May 2003

Buyer - Purchasing (2001 - 2003)

Served as an extension of Operations for all purchasing issues and programs and functioned as the communication link for current and future regional initiatives

* Coordinated day-to-day purchasing requirements in line with AmeriGas` procurement plan

* Maintained purchasing SOP`s

* Managed National Distributor Network to include: day-to-day relations, contract and pricing negotiations, training for field personnel

* Provided input for on-going supplier evaluations, performance surveys and feedback processes

* Analyzed spending patterns to provide key performance criteria

* Assisted with movement to and implementation of AmeriGas` paperless order and invoicing system

* Maintained and communicated up to date product information to field employees

* Accountable for all asset purchases for two regions

* Reviewed contracts and negotiated vendor agreements for all construction projects

* Worked with acquisition team to coordinate all capital improvements and safety liabilities to ensure that bulk storage facilities met state code requirements

Team Leader - (1998 - 2001)

* Supervised staff of nine Accounts Payable Processors and performed daily and monthly processing activities to ensure timely payment of all trade payables and to supply support for all field locations, management and vendors.

* Managed daily processes including vendor maintenance, pay cycles, invoice entry and voucher accounting

* Reconciled monthly cash and trade payables to the General Ledger

* Oversaw process and procedural changes and conducted training to maximize efficiency

* Monitored employee T&E reimbursements, payroll garnishments, summary billings and electronic invoicing activities

* Led functional design and implementation of PeopleSoft Accounts Payable module

* Worked with IT to develop an electronic process for customer reimbursements and to integrate a utility payment process

WARNOCK AUTOMOTIVE GROUP, East Hanover, NJ July1987 - December 1997

Various Positions (1987 - 1998)

* Held a variety of positions with increased responsibilities, including billing and warranty administration to accounting manager reporting to the CFO of a new franchise to Office Manager of the Service Department.

* All positions required extensive interaction with customers, Company and Manufacturer Executives and were measured against aggressive performance targets

EDUCATION

St. Joseph`s University, Philadelphia, PA - Marketing, 1999

Upsala College, East Orange, NJ - Accounting/Statistics, 1987

Seton Hall University, South Orange, NJ - Accounting, 1986-1987

COMPUTER SKILLS

Proficient in Microsoft Office Suite, PeopleSoft Financials and Purchasing Module, SAP and Ariba, IBM Mainframe, AS400 and Client Server



Contact this candidate