High School Customer Service

Heather M Jimenez

Email: abo5kb@r.postjobfree.com

Address:

City: Portland

State: OR

Zip: 97229

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and results-oriented professional seeks transition into pharmaceutical sales. Articulate and persuasive in dealing with management, peers, staff, and diverse client le. Consistently meets and exceeds corporate standards, while also mentoring staff to improve customer satisfaction. Strong decision-making and leadership skills. Reliable worker with the ability to quickly learn new concepts and skills. Very personable and willing to travel.

Educational Background:

High School Dipolma from Portland State University, Portland OR 1/2001 to 6/2009 (Applied Science, Psychology)

High School Dipolma from Portland State University, Portland OR 1/2001 to 10/2012

High School Dipolma from Heritage Christian School, Portland OR 1/2001 to 10/2012

Job History / Details:

Career Focus

Dynamic and results-oriented professional seeks transition into pharmaceutical sales. Articulate and persuasive in dealing with management, peers, staff, and diverse clientèle. Consistently meets and exceeds corporate standards, while also mentoring staff to improve customer satisfaction. Strong decision-making and leadership skills. Reliable worker with the ability to quickly learn new concepts and skills. Very personable and willing to travel.

Summary of Skills

Customer targeting

Top-rated sales performance

Computer literate

Multi-task management

Negotiation skills

Complex problem resolution

Customer satisfaction

Weekly payroll

Accomplishments

Valedictorian

Member of Phi Kappa Phi

Graduated in top 5 percentage of my class

Consistent winner of sales contests

Professional Experience

November 2010 to Current

Buffalo Wild Wings Hillsboro, OR

Waitress/ Trainer

Received "exemplary" and "exceeds expectations" ratings on all performance reviews.

Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours.

August 2012 to Current

Brightstar Portland, Oregon

CNA

Sound understanding of the role and responsibilities of a CNA

Good aptitude in understanding the importance of both verbal and non verbal conversation

In depth knowledge of nursing practices

Strong interpersonal and communication skills

Good time management skills

Sound understanding of the need for empathy and compassion

Quick thinker in emergency situations

Computer MS Word and Excel

4/2009 to 12/2010

Abercrombie & Fitch Portland, OR

Assistant Manager

Upholds the brand and maintains effectiveness of the store and store staff while adhering to company standards within a department.

Sets priorities, assigns work, and organizes work flow for employee staff.

Process Payroll Creates a fun and engaging environment by upholding Abercrombie vision, generating new ideas to improve store experience.

Sets the example of enthusiasm, integrity, commitment, and passion for the Abercrombie brand and culture.

Assists in conducting interviews, reviewing applications, and conducting orientations.

Orients, trains and develops non-management staff by setting achievable goals and effectively communicating their role on the team.

Follows, and trains others to follow, all Abercrombie safety and security policies, including testing of sensormatic system, and knowledge of current shrink rate.

10/2007 to 9/2009

Orenco Station Grill Hillsboro, OR

Waitress

Promoted to Bartender after 8 months.

Maintained excellent report with the customers.

Assisted in opening and closing the restaurant.

Education

6/2012 Caregiver Training Institute Portland, Oregon

CNA 1 certificate

6/2009 Portland State University Portland, Oregon

Bachelors of Science Applied Science

Minor in Psychology

Heritage Christian School,

High School Diploma

Additional Information

With determination and dedication I finished my second amateur fitness competition, where I finished in the top five and was featured in Fitness NW magazine.

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