Customer Service Manager

JULIE KEMP

Email: abo5jz@r.postjobfree.com

Address:

City: ROBSTOWN

State: TX

Zip: 78380

Country: USA

Phone: 361-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly analytical healthcare management professional combining more than 12 years of work in long term care with proficiency in financial management, leadership and positive clinical outcomes. Also,detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration. Outstanding math skills, enjoy working with figures. Knowledge of clerical details, records and file maintenance. Solid background in accounts receivable, accounts payable, general ledger, financial statements, pricing, and data entry. Skilled in maintaining computerized financial records. Extensive quarterly and yearly tax preparation,940, 941, 943, W3, W2, TWC, IFTA, Franchise, Individual Income and more. Fully understand the importance of accuracy in all aspects of bookkeeping and its impact on company profits. Extensive background in customer service and support. In depth knowledge Medicare, Medicaid, Hospice, VA and various insurance billing as well as private collections. Computer literate, experienced in many accounting and various software applications. Excellent organizational, planning, interpersonal and communication skills. A dedicated employee who consistently strives to learn and produce quality work.

Educational Background:

High School Dipolma from CALALLEN HIGH, Corpus Christi TX 1/2001 to 5/1984 (ACADEMIC)

Job History / Details:

Professional Summary

Highly analytical healthcare management professional combining more than 12 years of work in long term care with proficiency in financial management, leadership and positive clinical outcomes. Also,detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration. Outstanding math skills, enjoy working with figures. Knowledge of clerical details, records and file maintenance. Solid background in accounts receivable, accounts payable, general ledger, financial statements, pricing, and data entry. Skilled in maintaining computerized financial records. Extensive quarterly and yearly tax preparation,940, 941, 943, W3, W2, TWC, IFTA, Franchise, Individual Income and more. Fully understand the importance of accuracy in all aspects of bookkeeping and its impact on company profits. Extensive background in customer service and support. In depth knowledge Medicare, Medicaid, Hospice, VA and various insurance billing as well as private collections. Computer literate, experienced in many accounting and various software applications. Excellent organizational, planning, interpersonal and communication skills. A dedicated employee who consistently strives to learn and produce quality work.

Skill Highlights

Patience and self-discipline

Accountability

Time management

Staff coaching

Personnel management

Conflict resolution

Patient-oriented

Analytical thinking

Personal and professional integrity

Leadership

Financial aptitude

Budgeting

Staffing management

Staff training and development

Claims knowledge

Knowledge of Medicaid statutes and regulations

Supervisory experience

Claims analysis and review

Independent judgment and decision making

Critical thinking

Budgeting proficiency

Benefits administration

Hiring and retention

Compensation/payroll

Quality assurance

Bank reconciliations

Hospice and palliative care experience

Clinical training

Medical Assisting

Patient and family advocacy

Prioritizing/managing deadlines

Organizational skills

Healthcare billing

Professional Experience

May 2009 to Current

CORPUS CHRISTI NURSING & REHABILITATION CENTER CORPUS CHRISTI, TEXAS

BUSINESS OFFICE MANAGER

August 2008 to May 2009

CORPUS CHRIST STAMP WORKS CORPUS CHRISTI, TEXAS

FULL CHARGE BOOKKEEPER

January 2007 to July 2008

PSA HEALTHCARE CORPUS CHRISTI, TEXAS

OFFICE MANAGER/ HUMAN RESOURCE COORDINATOR

January 2001 to January 2007

THE PALMS NURSING & REHABILITATION CORPUS CHRISTI, TEXAS

BUSINESS OFFICE MANAGER

September 1999 to January 2001

WOOLDRIDGE PLACE NURSING CENTER CORPUS CHRISTI, TEXAS

ASSISTANT BUSINESS OFFICE MANAGER

March 1998 to October 1999

AG TEX COMMODITIES ROBSTOWN, TEXAS

FULL CHARGE BOOKKEEPER

January 1993 to February 1998

TINNELL PLUMBING COMPANY CORPUS CHRISTI, TEXAS

MANAGER/BOOKKEEPER/DISPATCHER

July 1988 to June 1992

REPRODUCTIVE SERVICES CORPUS CHRISTI, TEXAS

CERTIFIED MEDICAL ASSISTANT

March 1987 to May 1988

PHYSICIANS FILING SERVICE CORPUS CHRISTI, TEXAS

INSURANCE CLERK

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