David Plumb

Email: abo5ij@r.postjobfree.com

Address: ** *** ***

City: Kirkland

State: WA

Zip: 98033

Country: USA

Phone: 425-***-****

Skill Level: Management

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

DAVID M. PLUMB

17 4th Avenue Kirkland, WA 98033

EXECUTIVE SUMMARY

Seasoned, sophisticated private members' club manager offering extensive leadership success in clubs, restaurants, and special event operations. Turnaround driver and change agent. True value is the ability to clarify concepts, then align those concepts with the organization's mission and vision so the business reaches and exceeds it objectives for revenue, service, and membership. Reputation for building durable teams of employees, with low turnover, sharp focus, and high performance. Finesse for partnering with Boards to envision, strategize, and implement.

* Strategic Operational Leadership * Quality & Service Enhancement

* Strategic Business Modeling & Planning * Member Surveys & Engagement

* Concept Development * Master Planning

* Revenue & Profitability Growth * Capital Project Leadership

* F&B Management *Team Building & Development

* Cost Control

PRIVATE CLUB EXPERIENCE

FAIRWOOD GOLF & COUNTRY CLUB, Renton, WA 2007 to 2012

General Manager

Directed a full-scale turnaround of this club, to rebuild consistency in nearly every operational sector of the business. The mission statement was not providing direction for the governance leading to misuse of personnel, resources and facilities repair Defined the principal objectives as investing in the club's long-term future, driving a series of capital improvements, and re-engaging the membership. Partnered with the Board of Trustees to formulate short-and long-range operational plans, cultivated a managerial culture that was strongly oriented towards the member experience, and fostered a team committed to delivering superior service and garnering the highest member satisfaction.

Drove 10% YOY increases in membership revenues, in the face of the national economic decline, through a series of key strategies including special events and member-sponsored functions.

Upheld competitive position and maintained breakeven operations during the economic downturn, with a leaner business model that secured the club's financial health while still maintaining the facility's unique look and feel.

Defined a 3-year strategic business plan that specified right-sizing the staff, outlined marketing initiatives, eliminating costs such as top-heavy salaries, and enhancing the social atmosphere of the club.

Reduced the sizeable sales list, with nearly 40% of the membership, to the industry standard 5-7%, largely by formalizing a strategy to identify members' needs, specify the price levels, and drive the marketing.

Rebranded the club to shift from its historical tradition as a prestigious men's golf establishment to a family-friendly club offering a diverse host of activities and amenities.

Conceptualized new services to enhance the member experience and generate income, most notably, the9-week Kid Camp program, which reached breakeven in year 1 and turned a profit in year 2.

Reversed up to $70K annual F&B losses, by diversifying the menu and changing the restaurant dress code to allow more access to the club by its members.

INGLEWOOD GOLF CLUB, Kenmore, WA 2000 to 2007

General Manager

Joined this club as a change agent to drive revenue, operational, and service improvements. Management turnover was high, and the scope of services was low, as the club was limited to golf and dining only.

Collaborated with the Board of Trustees to articulate a new vision for the club, outline sound budgeting and financial management strategies, and build a high-performance team.

Clarified the club's position and primary message: to center on the mystique and prestige of the game of golf, with all other services and activities surrounding that experience.

Set the tone of competitive play on the golf course, and how golf events were generated, by installing a new golf pro with roots in the Northwestern US and performance in the Ryder Cup.

Turned around F&B from losing $150K to generating $250K annually. Installed new catering and dining room managers, elevated from equivalent of 2 stars to 4, and consulted with the chef on new menu offerings.

Surveyed the members and folded the results into a $3 million master plan, rolled out with a renowned architect. Invested in the entrance areas, club house, golf course, pro shop and members' bar and restaurant.

Reduced the sales list to zero for the 1st time in the history of the club, and raised membership to 90%+ across all categories: F&B, service, golf, and governance.

Defined strategies to increase owners' equity at least twofold, and positioned the club to have a new membership waiting list for the 1st time.

RESTAURANT & CATERING EXPERIENCE

THE SLIP, Kirkland, WA 1995 to Present

Co-Proprietor,

Strategically guided the launch of this summer-concept burger bar, renowned for designer burgers, most notably, the peanut butter bacon burger. Drove revenue from $300K annually to $800K annually at peak. Having zero advertising and being the smallest Class-H liquor restaurant in WA, captured a remarkable online presence, with other locations described in Google searches in reference to their proximity to The Slip.

MOSS BAY CATERING, Kirkland, WA

1997 to 2010

Co-Proprietor,

Opened this kitchen to cater for sporting events, corporate picnics, cultural and theater shows, and private social functions. Offered Northwestern seafood concepts, home style service, and BBQ. Positioned the venture so as to successfully negotiate a lucrative sale.

DPI MANAGEMENT, Kirkland, WA

1994 to 2000

Principal Consultant,

Directed engagements for clients including Vidal's Portofino, Kirkland; Charlie Mac's, Burien; and Victor's Sports Bar, Seattle; surrounding restaurant concepts, location and buildings, revenue targets, and operational models to meet those targets. Built the management and employee teams, and led strategic execution.

INDUSTRY AFFILIATIONS

Club Managers Association of America 2001 to Present

Washington Restaurant Association 1997 to Present

PROFESSIONAL TRAINING

Menu Engineering, Washington Restaurant Association 1997

Marketing & Public Relations, Washington Restaurant Association 1996

Lou Tice Seminar 1994

Mary Brock Consulting, Mission Statements & Business Plans 1993

EDUCATION

Washington State University BA - Business 1987

BA - Social Sciences 1986

ADDITIONAL REFERENCES AVAILABLE APON REQUEST

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