Customer Service Manager

Cheryl Alberti-Hoffman

Email: abo5dj@r.postjobfree.com

Address:

City: Brick

State: NJ

Zip: 08723

Country: USA

Phone: 732-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven and resourceful business manager with 10 years experience in financial management with excellent client communication and relationship-building skills.

Educational Background:

High School Dipolma from CCAC, Pittsburgh PA 1/2001 to 5/1992 (Communications)

Job History / Details:

Summary

Driven and resourceful business manager with 10 years experience in financial management with excellent client communication and relationship-building skills.

Highlights

Financial reporting

Spreadsheet development

A/R & A/P management

Interpersonal Skills

Forecast development

Attention to detail

QuickBooks

Meets/exceeds goals

Accomplishments

Accounting Skills

Maintained client database containing project financials with customized accounting software to record, store, analyze information and maximize profit.

Data Organization

Improved efficiency of tracking / reporting of revenue, financial spreadsheets and company data reports using advanced Microsoft Excel functions.

Management Support

Provided executive management and senior account teams reliable and up to date financial information regarding all projects.

Client Communications

Developed and presented financial reconciliation spreadsheets to the client by project.

Accounts Receivable

Created and managed monthly billing for accurate and consistent cash flow.

Expense Control

Tracking of expenses to ensure accuracy of costs and budgetary control.

Experience

July 2007 to July 2011

Havas Health - Catapult Hamilton, NJ

Business Manager

Performed accounting operations, accounting close, account reporting and reconciliations monthly for the controller.

Provided timely actuals, forecast and budget data for Managing Director.

Compiled and distributed financial reports by project / by client to the account managers.

Reviewed daily time sheet reports by project to ensure budget compliance and accuracy.

Executed and presented monthly financial reconciliation reports to the clients.

Liaison between project managers and accounts receivable to ensure maximization of monthly billing.

Worked directly with account teams and operations to achieve maximum profit on all projects.

Collected project/revenue account updates from team leaders for preparation of revised quarterly forecast spreadsheet.

Evaluated accounting requirements during discovery meetings with potential clients.

March 2003 to June 2007

NeoGenesis Investments Warren, NJ

Finance - Operations Manager

Created and maintained all financial information in QuickBooks.

Managed all A/R and A/P.

Prepared and assessed monthly P&L statements and various financial spreadsheets to control expenses and maximize revenue.

Consulted with commercial sponsors in developing grant letters for Pharmacy and Therapeutic Society and the Cyanide Prevention & Treatment Coalition.

Scheduled and tracked employee hours by job function against job budgets to determine any variances.

Instituted operational procedures to strengthen efficiency.

Managed a staff of 6 employees and freelancers ensuring project deliverables were on time and within budget.

October 1998 to March 2003

TriGenesis Communications Chatham, NJ

Senior Business Manager / Business Manager

Senior Business Manager:

Established and maintained all statements of work for directors of client services.

Assisted in quarterly update of revenue forecast.

Prepared and presented detailed financial information by project to senior level management.

Analyze time sheet reports and pass through expenses by job to ensure we are staying within budget and on track with time lines.

Worked with senior managers to create revised project budgets for client approval when necessary.

Executed accounts receivable reporting enhancements and reconciliation procedures.

Managed 3 employees in A/R and A/P department.

Assessed collection reports to determine the status and the amounts of outstanding A/R to better manage cash flow.

Coded and approved all expenses to manage costs and ensure accuracy of the G/L.

Assisted in the creation of vendor contracts for outside vendors.

Business Manager:

Prepared monthly billing based on POC accounting and pass through expenses by project.

Processed A/R payments on Mas 90 software.

Managed aging receivables report and made collection calls.

Selection and preparation of accounts payables.

Created and distributed excel spreadsheets of all financial information for projects to project managers.

Tracking of weekly time sheets and expense allocation pertaining to each individual project.

Coded and processed all expense reports.

Education

CCAC Pittsburgh, PA

Communications

Candidate Resume - Laura Leal

Contact Information -

Email: abo5dj@r.postjobfree.com

Address:

City: Round Rock

State: TX

Zip: 78665

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with about 2 years in retail and customer service. Dedicated team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Stony Point, Round Rock TX 1/2001 to 6/2004 (GED)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with about 2 years in retail and customer service. Dedicated team player with upbeat, positive attitude.

Core Strengths

Floor set design and visual displays

Markdown/promotional procedures

Store maintenance ability

Credit card processing

Opening/closing procedures

Strong organizational skills

Active listening skills

Excellent communication skills

Energetic work attitude

Quick learner

Exceptional customer service

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Work Experience

September 2012 to October 2012

Spirit Halloween Round Rock, Texas

Cashier/Sales Associate

Greeted customers entering the store to ascertain what each customer wanted or needed.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

August 2008 to June 2009

Office Max (1330) Austin, Texas

Cashier/Floor sales associate

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Organized the store by returning all merchandise to its proper place.

September 2007 to December 2007

Wing N More Austin, Texas

Waitress/Host

Greet customers upon entering establishment.Take food orders and deliver food in a timely manner.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Computed accurate sales prices for purchase transactions.

June 2007 to September 2007

Baby Acapulco Austin, Texas

Waitress/Host

Greet customers upon entering establishment.Take food orders and deliver food in a timely manner.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Computed accurate sales prices for purchase transactions.

Educational Background

Stony Point Round Rock, Texas

GED

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