Customer Service Sales

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Shakeel Ammaad Radford References

* ***** ****** *: 518-***-**** (Superior)

Ronald Cope

Apartment 3

Montclair, NJ 07042

Site Supervisor at School 5

United States NJCDC

abo5bt@r.postjobfree.com

abo5bt@r.postjobfree.com

(Superior)

Barry Ford

Program Manager at NJCDC

NJCDC

abo5bt@r.postjobfree.com

(Superior)

Kaitlin Kurdyla

Objective Director of the Conference Center

Montclair State University

To always let my reach exceed my grasp for only then can I live beyond my dreams. abo5bt@r.postjobfree.com

Work History (Peer)

Paul Cell

Chief of Police

New Jersey Lawyer Service Police Department

abo5bt@r.postjobfree.com

Union, NJ, United States Feb 2012 - Present

Public Relations and Marketing Specialist

Primary NJLS program leader, and responsible for driving the success of customer satisfaction

and sales, including but not limited to the NJLS rewards program.

Writing Samples

Confer with new and existing customers by telephone or in person to provide information about

and raise awareness of all NJLS products or services, including NJLS rewards program.

Aristotle's View on

Route customers to the appropriate internal and self-help (customer interfacing site) resources for

taking or entering orders, canceling accounts, or obtaining details of complaints. (Site visits to each Habits and Imitation on

location)

Moral Education

Oversee status and functionality of interactive customer tools and resources.

Manage social media presence in support of NJLS customer relations and new business

initiatives.

The Creator's Concern of

Recommend improvements to program products, services, and marketing strategies.

Identify opportunities and solicit sales of new or additional services or products for sales team.

Self

Report to marketing and sales team

Political Theory

Montclair State University

Montclair, NJ, United States Jan 2009 - Dec 2011

Assistant Event Planner The Rhetorical

Communication Theory

- Coordinate internal and external client relations

-Familiarity with Conference Center start up operation

Applied to a Walmart

-Outside vendor relations (meet with vendors)

Web Crisis through New

-Advanced customer service skills

Media

-State-of-the-art AV training

-Management skills

-Perform all opening and closing procedures of contracts

-Monitor staff

-Securing the facility after an event

-Conference Center lobby concierge

-Set-up, operate, and breakdown events

-Assist with the writing of a manual, AV training handbook, and a customer service manual

-Assist the Director of the Conference Center

Camp Cayuga

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Honesdale, PA, United States May 2011 - Aug 2011

Senior Staff Evening Activity and Special Events Director

-Attend all senior staff meetings

-Generate all evening activities and events

-Examine all activity manuals, guidelines, equipment, and safety procedures for familiarity

-Prepare weekly award, program site, and progress reports

-Assist and support with Division Director

-Assist and support with Camp Director

-Answer all directed calls

-Set-up all electronic systems

-Ensure that all events are operating at a high standard of quality

-Delegating responsibilities to other senior staff members

-Guide and supervise senior staff members, counselors, and campers (children)

-Conduct daily meetings

-Delineate responsibilities for supplies

-Update and maintain files

-Maintain budgetary records for the operation of evening activities and events

- Properly advertise events and activities

New Jersey Community Development Corporation

Paterson, NJ, United States Sep 2010 - Oct 2011

AmeriCorps Member

-Planing and carry out tutoring sessions for groups (adults, faculty, or children)

-Cooperating with faculty and administration

-Keeping measurable and accurate up to date records of targeted students and parents

-Attend training sessions

-Instructing language arts and social studies to 4th graders

-Leading an afterschool program (K-8th)

-Assistant soccer coach (grades 9-11)

-Leading as a fitness instructor for cardio, strength, and yoga

-Building and operating housing for people with disabilities, homelessness, and young people

leaving the foster care system

-Constructing playgrounds, preserving gardens (historic districts), creating murals through

partnering organizations and social services for various schools

-Operating several comprehensive school-based and community-based "Teen Centers" to promote

healthy lifestyles

-Initiating cultivating leadership skills among youth

-Maintain an awareness with direct public policy innovation

iMentor (Volunteer Position)

New York, NY, United States Sep 2010 - Present

High School Mentor

-Aid in detailed oriented-educational curriculum

-Interacting and facilitating a mentee/mentor relationship with students in a classroom setting

-Coaching extracurricular activities for prospective collegiate athletes

-Assisting with SAT/ACT prep, homework, and lifestyle

-Planning appropriate methods to pursue college

-Working closely with NYC public schools

Education

Montclair State University

Montclair, NJ, United States Sep 2011 - Present

Master's in Public and Organizational Relations

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Montclair State University

Montclair, NJ, United States Sep 2008 - May 2010

Bachelor's Degree in Political Science & Psychology

Gordon College

Barnesville, GA, United States Aug 2006 - Jul 2008

Associate's Degree, Criminal Justice

Spalding High School

Griffin, GA, United States Aug 2002 - May 2006

Honors Diploma

Skills

Computer (Advanced)

7-9 Years Experience, (Currently in use)

Operating Systems and Networking - Windows 7, XP, Millennium, Mac, Vista

Specialized Skills Strong Writing/Editing, Mail Chimp/Prezi/Photoshop/iMovie Programs, Microsoft

Word, Excel, PowerPoint, Office, SPSS, Adobe, Bookkeeping, Data Entry, Creating/Posting/

Maintaining Social Media Content, Clerical, Payroll, Customer Service, Merchandiser, Sales, Stock,

General Warehouse, Inventory, Maintenance, Data files,Google Documents, Design (Web), Java

Languages/Tools, Software Packages/Firewalls, Network Administration

Additional Skills (Advanced)

5-6 Years Experience, (Currently in use)

General Office Administration, Case/Project/Digital Data Management, Event/Program Planning and

Set Up, Coaching, Counseling/Advising, Data Interpretation, Editing, Establishing Procedures/Rules,

Managing, Media Skills, Mentoring, Negotiating, Marketing, Strategizing, Advertising, Immaculate

Communication Skills

Certifications

NJ After 3 (Mark Valli)

First Aid, CPR, New Jersey After 3, Healthy Kids Training, Engaging/Motivating Kids,

CATCH, Career Panel Speaking, Diversity Training, Family Workshop Training, Statewide

Alliance YMCA Training, Afterschool Educators Conference Training, Professional

Development Training, MR. CHAMMPS Blood Pressure Screening Training, Project Based

Service Learning Institute Training, Parent Literacy Workshop, Leadership Conference,

Bullying, Fire Safety Training, Child Advocacy Training, E3 Model Training (Engage,

Educate, Empower)

Custom

Volunteer Work:

1. Executive Board Member for NAMI and AACT-NOW in Montclair, NJ

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2. Crisis Management, Case Worker, and Relief Efforts with FEMA/American Red

Cross(Hurricane Irene)

3. 9-11-11 (National Day of Service)

4. Global Youth Service Day

5. Newark Hoopfest Volunteer for March Madness 2011

6. MLK Day/Beautification Project

6. Holiday (Thanksgiving) Food Drive

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