Customer Service/ Exe Admin

CURRICULUM VITAE

Personal information:

- Full name: Thanh Ngoc Thien Dang

- Sex: Female Marital status: Married

- Permanent place of residence: 243 Vineyard Dr. San Jose, CA 95119

- Cell phone number : 408-***-****

- Email : *******@*****.***

Family:

Father Dang Phi Son CFO of Invesco in Vietnam

Mother Ho Thi Thu Ha Housewife

Brother Dang Ngoc Thien Phu Student

Husband Eric Vu Tuan Lam Mechanical Engineer of Essai

Education:

- Taking Master degree of Business Administration, University of Bolton,

UK.

- BA from Foreign Trade University with GPA above 7.5

- Certificate of Finance and Banking Specialists of Economics University

HCMC

- Office Computer - Grade Excellent

Skills :

- Excellent customer service skills

- Fluent Vietnamese

- Good Windows, WinWord, Excel, PowerPoint, Internet, Access, Quickbook

Accounting and Joomla computing skills.

- Good at communication, time management

- Being reliable and responsible, self-motivated and creative

- Good ability to adapt

- Working independently or teamwork is also possible.

Working Experience:

- TranDuc Group - leading export and domestic wooden furniture,

construction and resorts Group with over 1800 staff, Executive

Secretary to Chairman/CEO from Jun 2011 to Oct 2012:

. Optimize relationships with customers, partners; organize CEO schedule

and travel arrangements.

. Update relevant regulations and economics to the CEO.

. Observe and coordinate the operations, sales, finance, HR activities,

follow up with projects.

. Handle calls, emails, fax and correspondences for BOD.

. Propose solutions for the operations, company re-structure, process and

policies, support HR activities.

. Acting as translator/ interpreter for BOD, organize and take MoM for the

Management meetings and conferences.

. Note, follow up and report assigned works of Directors to the CEO.

. Set up and file company confidential documents as well as manage

inventory supplies.

. Handle administrative and clerical duties, authorization in a timely

manner.

- KinderWorld Group - Singapore International School, Business

Development Executive, Operation Division from Jun 2010 to Jun 2011:

. Develop and execute marketing strategies based on the Company's education

programmes, present to the customers as Brand ambassador.

. Project management, coordinating, follow up and push progress of

projects.

. Dealing with Real Estate agencies, finding suitable land, property for

campus land acquisition process.

. Identify new capabilities by Feasibility Study, Researches and Strategic

Planning the Company needs to develop during business development stage.

. Draft, edit and prepare Requests for Proposals, Presentations, business

documents and record meeting minutes.

. Identify strategic partners or projects that bring synergies to the

company.

. Formulate policies and contractual agreements that comply with local

rules and regulations.

. Translate expansion plans and requirements into detailed proposals that

both meet service quality and price competitiveness as well as maximize

long-term profit for the company.

_ Commonwealth Bank of Australia - HCMC Branch - 65 Nguyen Du Street -

Dist 1, Customer Service Representative from Jan to Jun 2010:

. Communicate directly with customers, needs analysis

. Effect and process customer transactions, in full compliance with

regulations and requirements of Vietnam.

. Contribute to the achievement of branch sales/ services targets by

meeting/exceeding individual goals.

. Uphold customer satisfaction by supporting external and internal

customers and answering questions/requests in a timely manner.

. Handle customer complaints and resolve them in a timely manner.

. Examine checks and the legality of supporting documents produced.

. Order a supply of cash to meet daily needs.

. Resolve problems or discrepancies concerning customers' accounts.

. Compute financial fees, interest, and service charges.

. Maintain customer confidence and protect operations by following the

Bank's privacy policy.

- M tis Co. - Saigon Sports Academy : Assistant to Director from Dec 2008

to July 2009:

. Take care of customers, update and control customer lists, customer

registrations

. Set the schedule, make appointments for the Director and customers.

. Follow Invoice, debt, collect money and hand over to account department

. Arrange, store, keep secret documents concerned to Director and Company.

. Support staff for business traveling e. g. bookings air ticket,

hotel

. Handle other assigned activities by Director

. Event Planning for Saigon Charity Day in Parkland, District 2, HCMC.

. Recruitment announcement and choose the right applicant.

. Office management responsibilities for the office which include managing

office facilities and equipments, keep filing system

- Other experience :

. International market research free lancer

References

- Ms. Nga Le, Saigon Sports Academy. Event Manager. Contact: +849********.

Email: ***.**@*******************.***

- Ms. Nguyen Thi Thanh Huyen, Commonwealth Bank of Australia. Head Teller.

Contact: +849********. Email: *****.******@********.***.**

- Mr. Lam Tran, CEO of An Lam and TranDuc Group . Contact: +849********.

Email: ***.****@*******.***

- Mr. Eric Vu Tuan Lam, Mechanical Engineer/Designer of Essai, Fremont.

Contact : 408-***-****. Email: ****.***@*****.***

LETTER OF JOB APPLICATION

Dear Sir/Madam,

I am writing to apply for suitable position in your company.

I graduated from Foreign Trade University in the major of International

Business - Business Administration and in process to obtain the Master of

Business Administration Degree. During years of learning, I have studied

well and earned decent working experience. Moreover, I also got the

Certificate of Finance and Banking Specialist of Economics University of Ho

Chi Minh City.

At present, I have 3-year-experience of working for mostly customer service

and admin field. As a very good assistant and dedicated staff, I also have

skill at marketing, doing paper works, dealing with customers, supporting

colleagues and using computing and applications.

The reason for my application is that I would like to broaden my knowledge,

skills and experience to give mutual benefit and commitment to you, as well

as my ambition of a good career in the future. I really believe that the

working environment in your company can give me a chance in new field. I

assure that my education and my experience will be the best preparation to

work for you efficiently.

I hope to have a chance to be employed in your company where I could make

my contribution to your long-lasting development. I strongly believe that I

soon get used to new work and do well so that I can practice my academic

study, working experiences in suitable positions and collaborate with your

company.

In the meantime, if you need further more information, please do not

hesitate to contact me at the email address: *******@*****.*** or at the

mobile phone number : 408-***-****

I am looking forward to your best consideration and your time.

Kindest Regards,

Thanh Ngoc Thien Dang

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