Customer Service Management

Peyton Hofer

**** ***** **** *****, ********* Village, Colorado 80121 303-***-****

Email: *******@*****.***

Personal and Objective Statement

. Conscientious, observant, innovative problem solver who up sells to

exceed profit targets with both a customer focused mind and the

ability to lead and motivate people. Organized and detailed

coordinator with outstanding work ethic. Now seeking internship

opportunity to develop skills in finance and management beyond

auditing, personal budgeting and social/sports activities

coordination.

EDUCATION

. Bachelor of Arts Degree, Dordt College, Sioux Center, Iowa

Anticipated May 2013

. Major: Finance with Emphasis in Sports Management

Dordt College JV Basketball Team 1 year

Coordinate and organize intramural sports teams 2 years

Relevent CourseWork

. Advanced Finance

. Principles of Finance

. Financial & Managerial Accounting

. Principles of Marketing

. Marketing Research

. Sports Management

. Principles of Management

. Computer programs: Word, Excel, PowerPoint, Opera, Visual Matrix,

Customer Relationship Management (CRM)

Experience

. Intern Summer 2012

. ECSTeam Denver, Colorado

Edited social media sites and resume restructuring.

Created and Customized Customer Relationship Management system

within the office.

Figure out venues for company parties.

Created personalized documents along with company presentations.

Organized office supplies, co-workers desktops, and CRM contacts

. Front Desk Attendant Summer 2010, 2011

. AmericInn Sidney, Nebraska

Worked as a team to provide great customer service to all guests.

Solved problems when guests had complaints.

Considered prime reason for up selling rooms to exceed budgeted

profit levels.

Fixed minor maintenance jobs around the hotel.

Experienced auditing planning and fieldwork.

Showed leadership skills when teaching new co-workers their duties.

. Front Desk Attendant Summer 2009, 2010

. Best Western Sterling, Colorado

Kept guests coming back with my friendly, congenial customer-

centered mindset.

Showed leadership skills by working alone and dealing with all guest

problems.

Organized front desk, laundry room, breakfast area, and manager's

office.

Maintained property for smooth operations and top ratings.

Activities

. Co-Captain of Junior Varsity Basketball Team at Dordt College

. Organized social events for school and intramural sports teams

. Filing confidential papers and correcting errors done by others

References Available upon Request.

Contact this candidate