Sales Representative

DEANNE M. SMITH

620-***-****; ******.*****@*****.***

OBJECTIVE: To serve in a progressive Long Term Care organization, in order to ensure control of all operations, by utilizing clear communication, collaborative team building, continuous regulation management, robust community relations, and quality process improvement-- in order to strengthen professional relationships with all stakeholders, achieve consistent spectacular customer satisfaction, and ensure the organization’s outstanding success.

EDUCATION:

Bachelor of Science Degree, Old Dominion University, Norfolk, Virginia

Major: Interdisciplinary Studies of Health Care Management

Minors: Business Management, Community Health Professions, and Gerontology

Graduate level coursework for Masters in Community Health Education

LICENSURE:

Currently licensed as Texas Nursing Home Administrator # 10415

Currently licensed as Kansas Adult Care Home Administrator # 2767

Previously licensed as Virginia Nursing Home Administrator # 170*******

EMPLOYMENT:

INSTRUCTOR, Garden City Community College (4/’12 – Present) Provide continuing education for adult programs, Co-teach C.N.A. classes; Plan, implement, and strengthen lesson plans in accordance with Kansas Department of Health and Environment’s Health Occupations Credentialing, and Kansas Adult Educators Association standards.

SALES REPRESENTATIVE, Self-employed (12/’09 – 4/’12) Assist physicians and case managers in obtaining Medicare approval for patients’ medical equipment; Achieved recognition as highest producer in the state. Assist clients in obtaining health insurance, long-term care insurance, and annuities.

ADMINISTRATOR, Garden Valley Retirement Village (2/’09 – 11/’09) I led our team to implement the plan of correction from the previous Administrator’s failed survey. We passed surveyor revisit, cleared 27 deficiencies, achieved Reinstatement of Medicare Payment, and also ended use of agency nursing. In the 2nd quarter I ensured the team’s successful transition through the comprehensive changes of new ownership. While maintaining regulatory compliance, customer satisfaction, and seeking to strengthen employee retention, our talented care team also achieved growth of resident census, growth of skilled resident census, and reduction in payroll expense.

EXECUTIVE DIRECTOR, Homestead Assisted Living (12/’05 – 2/’09) Awarded 2006 Highest Margin Achievement and 2006 Most Improved Census Achievement; Awarded 2007 First Runner-Up for Highest Margin Achievement; Coordinated Apprenticeship for eight employees and myself through the Department of Labor’s grant for the Health Support Specialist credentials; and reduced employee turnover by 40%.

EXECUTIVE DIRECTOR, Liberal Springs Assisted Living (6/’05 – 12/’05) Oversee operations to ensure highest quality of life, dignity and independence for 50 Residents; Plan and control operations to surpass financial goals; Responsible for continuous teambuilding and motivation which results in a highly trained care team and a compassionate, supportive atmosphere. Because of our spectacular customer satisfaction, the organization is accomplishing 100% occupancy with a waiting list

RESIDENCE DIRECTOR, Sterling House (9/’02 – 10/’04) Manage an assisted living residence licensed for 60

Beds, with 50 apartments; State survey of 1/14/04 and all following surveys are consistently deficiency free. Our Team has won repeat recognition for census building and financial performance.

SALES MANAGER / CO-OWNER, Xerox Sales and Service Agency (5/’00 to 8/’02) Sales Agency of the Year Award, Central Region, for 2000, Set up marketing/distribution/business contacts in 15-county area; Hire/manage five sales agents; Negotiate sales contracts, and manage all areas of sales operations.

EXECUTIVE DIRECTOR, Oakley Manor Healthcare and Rehabilitation (3/'99-5/2000) in this 42 bed Skilled Nursing Facility, I manage all activities to achieve our facility mission and contribute to corporate goals. Provide leadership for

Associates to function as a true team which realized the following: Achieved excellent State Survey; Won numerous Corporate awards for exceeding census development goals; Earned highest possible scores in Friends & Families Survey (100% strongly agree, they would recommend our services to others); successfully implemented varieties of "Best Practices" corporate programs to Strengthen quality in patient care, community relations, regulatory management, and marketing.

MANAGED CARE SPECIALIST, Military Health Clinic. Stuttgart Germany (5/96 1/’98)

SECRETARY / NETWORK ADMINISTRATOR, Navy Public Works, Norfolk, VA (12/'85 10/'90).

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