Customer Service Manager
Resume:
Mark A Haas
Maize, Ks *****
PROFESSOINAL
OBJECTIVE: Seeking a challenging position with an established company to utilize my education and
experience.
EDUCATION: Wichita State University- Bachelor of Business Administration
Wichita State University- Completed Catia V5 Courses
PROFESSIONAL EXPERIENCE:
Oct. 2005- May 2012: Hawker Beechcraft, Wichita, Ks
Position: Metal Bond
Responsibilities: Working from blueprints, drawings or written specifications to perform all part lay ups. The use
of various production aids, such as jigs, fixtures and hand tools. Repairing rejected and voided
parts and needed. Performing and Training.
June 2002- Oct. 2005: A-1 Trash LLC
Position: Owner, Operator
Responsibilities: The everyday operation of handling new and existing accounts. Customer Service, Advertising,
Delivery, Preventive Maintenance.
April 2004- July 2006: Wichita Eagle
Position: Asst. Manager
Responsibilities: Overseeing 96 delivery contract carriers. Taking delivery of the nightly paper, inserts and
verifying counts. Making sure each carrier has their right quantities of delivery. Checking
customer complaints and resolving them promptly. Keeping supplies and schedules current for
efficiency. Working with vendors.
July 1995- May 2002: Cessna Aircraft, Wichita, Ks
Position: Autoclave Operator
Responsibilities: The preparing of composite parts to be cured in the autoclaves. Loading on racks hooking up the
vacuum lines and thermocouple. Loading and entering proper cure settings for parts. Monitoring
the cycle. I’ve also done job evaluations. Overseeing different job processes then writing reports
on how we can make the job process more efficient. I was part of the safety team. Walking the
plant looking for hazards of potential hazards. Preventive maintenance.
Feb. 1983- July 1995: Quick Print, Wichita, Ks
Position: Franchise Coordinator
Responsibilities: Showing newly purchased franchise owners and setup and everyday operations. Setting up
presses, copiers, cameras and other equipment used daily in the printing industry staying in
contact with suppliers and vendors. Preventive maintenance.
References: Available upon request
Salary: Negotiable
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