Customer Service Construction

Ashlie Nikole Ross

Tatum, TX *****

903-***-**** ******.****@***.***

SUMMARY: Highly skilled customer service professional .Very

reliable, motivated and driven, able to be personable with anybody and

ensure they leave with a smile. Able to handle large amounts of money and

work in fast-paced environments, with minimum supervision while keeping a

high quality of service to customers. Effectively works independently as

well as being a team player.

SUMMARY OF QUALIFICATIONS:

. Time reliable, never late but always early for shift

. Strong ability to multi-task while under pressure

. The ability to work with a team to achieve objectives

EDUCATION:

International Air and Hospitality

Academy Vancouver,

WA November 21, 2012

Airline/Travel

Specialist Diploma Honor

Roll Perfect Attendance

. Experienced on a simulated Apollo Reservation

System

. Fare construction in domestic ticketing and related

ticketing forms, 4-flight tickets, special service tickets, MCO's

and excess baggage charges

. Airport operations involving ticketing, ramp

operations, oversold, canceled, delayed flights, public address

announcements and simulated ticket counter practice.

. Knowledge of domestic and international city,

airport and airline codes

. Extensive exploration of aircraft safety and

procedures.

. Hotel reservations and computer service

. Marshalling in aircrafts

WORK EXPERIENCE

Chipotle Mexican Grill Vancouver,

Washington August/2012-November/2012

. Greet each customer with a smile and educate about menu

. High energy and friendly customer service throughout shift

. Opening or closing of store responsibilities

Ross Clothing Victori

a, Texas January/2012-June/2012

. Monitored the fitting rooms, organized the clothes and

prevented product loss

. Marked down items and put them in their appropriate place in

store

. Counted the startup money for registers in the store before it

opened

Babysitting-Tony Guandy Cuero,

Texas November/2011-June/2012

Nanny

. Cared for and ensured safety of two children

ages seven and eight

. Picked the children up from school, supervised their chores,

and transported to athletic practices weekly

. Started and finished homework with the children including math,

science, reading and spelling

. Prepared dinner and ensured the house was cleaned every evening

Longview Girls Softball Association Longview,

Texas August/2006-June/2012

Concession/Mentor

. Trained eight girls on the game of fast pitch softball

. Taught the players amateur softball association Rule Book

. Worked in the concession stand cooking on the grill and

prepping which is cutting vegetables and making sure all dishes were

clean

. Worked in the concession stand as a server also took payment

for items purchased and made correct change

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