Quality Assurance Management

Kathy N. Lentz

St. Petersburg, FL *****

Cell 727-***-****

***********@*****.***

OBJECTIVE

I would like to be a great asset and provide you with all my skills and knowledge.

ABILITY SUMMARY

Years of clerical and general office field, working in numerous positions along with

community involvement and collaborative networking.

EXPERIENCE

Disability Achievement Center Largo, Florida

Independent Living Facilitator July 2003-June 2012

• Information and referral services

• Provided sufficient updates and progress reports to management

• Maintain record keeping and accurate activity reports

• Evaluate and fulfill outside contact with individual requests

• Accommodate accurate files and reports for monthly invoices

• Proficient proofreading skills

• Organizational ability to coordinate workshops and monthly meetings

• Effective communication skills

Caring & Sharing Center for Independent Living, Inc. Largo, Florida

Quality Assignment Monitor June 2001-July 2003

• Proficient filing skills with management tools to maintain service records

• Excellent personality qualities for front office receptionist

• Provide and monitor Quality Assurance of monthly service records

Caring & Sharing Center for Independent Living, Inc. Largo, Florida

Sr. Program Associate January 1994- May 2001

• Dedicated services to individuals with all types of disabilities

• Independently facilitated and coordinate women’s groups (roundtable and self

esteem)

• Knowledge of Microsoft Word, Outlook and Microsoft Excel

• Data entry skills using EZ Access 2000 database, filing and maintaining records

KEY SKILLS

Time Management, Organizational skills, Communication skills, Team player, Problem

solver, Word, Excel and Publisher, Typing (40-50 wpm)

EDUCATION

Draughon’s Business College

Paducah, KY

Associate Degree Business

St. Petersburg Vocational Technical Institute St. Petersburg, FL

Health Education Certificate Medical Transcribing/Medical Secretary

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