Customer Service Sales
Resume:
Caleb Pass
Sewickley PA, *****
*********@*****.***
EDUCATION: Robert Morris University ‘12. Bachelor of Science, Psychology- Concentration in Forensics
SKILLS:
• Works well without supervision
• Organizing, Planning and Prioritizing
• Initiative and Motivation
• Attention to detail
• Evaluating Information and Making Decisions
• Written and verbal communication
• Operating systems: Windows, Mac, UNIX
• Languages: XML, HTML, C++,
• Software: MS-Office, Hex Workshop, ProDiscover, Google Chrome, Internet Explorer
ORGANIZATIONS:
• Co-founder of The Robby Hague Memorial Scholarship
EXPERIENCE:
06/2012 – Present CONTACT Beaver County Pittsburgh, PA
Crisis Line Phone Operator
• Provide active listening and emotional support to all callers
• Specifically document and file the details of every call
• Negotiate suicidal callers in overcoming urges. Refer callers to therapy
• Provide information for those in need of food or shelter
05/2008- Present Gap Inc.
Pittsburgh, PA
Sales Associate/Supervisor
•Drive traffic and generate sales
•Observe and detect and theft internally or externally
•Utilize company knowledge and customer service to ensure brand loyalty
•Train new hires
05/2011-01/2012 Media Star Promotions Pittsburgh, PA
Program Manager
• Develop relationships with Pittsburgh businesses
• Manage representatives and spokes models /Screen and interview new hires
• Develop strategies to promote brand loyalty
• Create and submit schedules/business proposals
07/2009-05/2011 Starbucks Coffee Company Pittsburgh, PA
Shift Supervisor/Barista
•Demonstrate excellence in service and hospitality utilizing interpersonal communication skills
•Responsible for self-initiated learning
•Train new hires
•Discover customer needs and appropriately suggests product to enhance service and meet sales goals
•Remain effective when working under pressure, multitasking, and manage time efficiently
Contact this candidate