Technical Support Technician

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HUONG M. NGUYEN

**** ****** *****

Boca Raton, FL 33496

Phone: 703-***-**** Email: abo528@r.postjobfree.com

OBJECTIVE To obtain a full-time position in the area of Help Desk Technical Support and

Systems Administration,

Telecommunication, Database and Software Development.

EDUCATION Rochester Institute of Technology, Rochester, NY

Bachelor of Science in Applied Networking and Systems Administration 2009

Onondaga Community College, Syracuse, NY

Pursued Study in Computer Science 2003 - 2005

Career Professional Training Center, Creteil, France

Certificate in Analyst Programmer in Telecommunication 1994 - 1995

Teleperformance USA 2011

Microsoft Certificate in Technical Support Microsoft Office 365

TECHNICAL Applications: Macromedia Dreamweaver, Macromedia Flash MX, Fireworks,

SKILLS Lotus Notes, MS-Office, Windows PowerShell, Microsoft Office 365 Suite

Languages: C/C++, Java, UNIX, Perl Script, COBOL, RPG400, Assembly Machine Language,

HTML/CSS

Database: MySQL, Relational Data Modeling

Networking: TCP/IP, DHCP, DNS, Active Directory, LAN/WAN,

Cisco Routers and Switches configuration, Network Protocols Configuration, Cabling

Operating Systems: Windows XP/Vista, Windows 7, UNIX, Red Hat Linux, Fedora Core,

Windows 2003/2008 Server, Microsoft Windows PowerShell

PROFESSIONAL Teleperformance USA,Boca Raton, FL 2011-2012

EXPERIENCE Microsoft Office 365 Technical Support

. Responded and resolved technical issues to incoming calls and customer emails related

to Microsoft Office 365 Suite

. Performed trouble ticket tracking documentation, resolution, escalation, and follow-up

. Worked with other appropriate teams to help and resolve customer s technical issues.

Verizon, Ashburn, VA 2011

PC Deployment Technician

. Performed the PC Refresh Project for Verizon company, enhanced stability and operation

of systems and networks by advancing Windows XP Professional to Windows 7

. Collected all client data on accessible PCs and transferred to new computers, installed

requested applications, and modified configuration settings

. Assisted user on the use of the new system

U.S General Services Administration, Fairfax VA 2010-2011

DotGov Internet Domain Registry Helpdesk Support

. Assisted customers on technical and policy issues regarding the .Gov Internet Domain

Registry Program by answering telephone inquiries and emails

. Performed data research, data entry, website navigation to resolve technical issues and

served customers needs

. Filling and maintaining accurate records, assembling documents, materials and data

records in response to inquiries, and transitional activities

MonroeCounty - Information Services, Rochester NY 2007-2008Helpdesk Support Technician

. Performed hardware and software system installation and configuration, network

connectivity, PC imaging, maintenance and troubleshooting computers, monitors, peripheral

equipment problems throughout the County

. Responded and resolved technical issues to incoming calls, emails, and documented

reported problems, and performed trouble ticket tracking escalation, resolution,

documentation and follow-up

. Performed on-site, off-site, and remote technical support to end user

. Assisted other Help Desk and IT Staff to prioritize service requests

. Provided infrastructure setup and maintenance such as copper, fiber cabling, server

room rack setup

Computacenter Inc, Roissy, France 1999-2001Computer Support Technician

. Performed installations, maintenance and troubleshooting in hardware and software on

computers systems, peripheral equipment, network cabling installation, identified problems

equipment, and make repairs and replacement as required

. Performed on-site technical support to end user

OTHER Working part-time while attending school full-time

Wegmans, Rochester, NY 2006-2008Front End Associate

Kmart,

Syracuse, NY 2001-2005

Sales Floor and Front-End Associate

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