Customer Service Sales

Patricia Green

Email: ********@*************.***

Address:

City: Caldwell

State: ID

Zip: 83605

Country: USA

Phone: 208-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment.

Educational Background:

High School Dipolma from Caldwell High, Caldwell ID 1/2001 to 5/1991 (N/A)

Job History / Details:

Career Overview

Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment.

Core Strengths

Large cash/check deposits

Proficient in cash management

Customer service expert

Opening/closing procedures

POS systems expert

Invoice processing

Telephone inquiries

Adaptability

Creative problem solver

Excellent communication skills

Courteous demeanor

Active listening skills

Energetic work attitude

Seasoned in conflict resolution

Quick learner

Accomplishments

Ensured that customers were satisfied with company products and services by communicating with customers.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive attitude.

Greeted customers upon entrance and handled all cash and credit transactions.

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Up-sold products and motivated customers to upgrade.

Researched, calmed and rapidly resolved customers conflicts to insure customer satisfaction.

Work Experience

June 2009 to August 2011

Savers Boise, ID

Sales Associate

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Worked as a team member.

Provided back-up for other customer service representatives.

Maintained cleanliness and presentation of production floor.

Operated a POS system.

Folded and arranged garments in attractive displays.

Guaranteed positive customer experiences.

Resolved all customer complaints.

February 2003 to May 2007

Miller Bros Boise, ID

Dispatcher

Dispatched long haul trucks coast to coast.

Scheduled in-bound and out-bound appointments.

Light Bookkeeping.

Developed and maintained excellent rapport with drivers. Provided customer service during an average of 90 calls per day by answering drivers inquiries, solving problems and providing new load information.

May 1989 to March 2000

Burns Bros Mill City, NV

Head Cashier

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Successfully managed the activities of team members.

Cross-trained.

Scheduled staff shifts.

Trained cashiers on operating procedures and company services.

Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.

Educational Background

1991 Caldwell High Caldwell, ID

GED

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