Service Manager

Donald Boyd

Email: ********@*************.***

Address:

City: DAYTON

State: OH

Zip: 45409

Country: USA

Phone: 937-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Position in food service industry entry level,position in hotel hospitality industry,security officer,or corrections officer

Educational Background:

Job History / Details:

DONALD BOYD

123 Fairground Ave #1, Dayton, Ohio 45409

937-***-****(h)

937-***-****(c)

QUALIFICATIONS

* 12 years supervision, including restaurant, institutional, and cafeteria operations

* Proactive in customer service, problem solving, portion and wastage control

* Supervised up to 50 culinary personnel and service workers.

* Knowledge of kitchen and dining room equipment it's uses and maintenance procedures.

* 8 years hospitality supervision, service and setup

* Software: Meals Plus, Microsoft Word, Excel, Cost Guard, Windows.

* Graduate Police Academy as jail officer 7 years.

* United States Airforce security training 2 years (active duty).

* United States Army Veteran 16 years

EXPERIENCE

University Of Dayton Dining Services,Kennedy Union

Cook 02/2011-Present

Responsible for the proper preparation of all food items as required by daily menu,recipes,

or work sheets under the direction of supervisory personnel.

The Dayton Country Club 04/2011-08/2011 04/2012-08/2012

Banquet Server (seasonal)

Aggersively persued methods to improve the banquet department's products and services and provide

the members of the club,with excellent service.

Hampton Roads Regional Jail, Portsmouth, VA

Kitchen Officer 07/2002 - 10/2009

* Maintained security and safety in facility kitchen area with an inmate staff of 35 while supervising inmates, made Maintained security and safety in facility kitchen area with an inmate staff of 35 while supervising inmates, made on the spot corrections dealing with safety, sanitation and food production.

* Coordinated with kitchen supervisors, relating with food and beverage production and procedures, portion and waste control.

* Inspected all 1300 meal trays for food quality, correct portions, and timely arrival to pods

* The facility kitchen passed all department of Corrections and Virginia Department of Health standards.

* Relocated to Dayton,Ohio to find new employment.

Virginia Army National Guard, Norfolk, VA

Army Battalion Culinary Operations Sergeant (E-7) 03/1998 - 05/2005

* Supervised four company culinary sections, managed a staff of four culinary service sergeants, fifty preparation workers,vehicles, and equipment worth over $500,000.

* Supervised shift, unit, and consolidated culinary service operations in field or garrison environment, feeding 750 to 1200 soldiers

* Established operating and work procedures; inspected culinary preparation and storage areas; determined subsistence requirements; requested, received and accounted for subsistence items.

* Established and maintained on-the-job and apprentice training programs; prepared technical, personnel, and administrative reports concerning culinary service operations

* Earned an Honorable Discharge.

Sunbelt Temporaries Virginia Beach, VA

Banquet Supervisor, Culinary Production Supervisor 10/1989 - 06

* Resolve customer complaints regarding food quality and service

* Assisted managers in training and orientation of new employees

* Monitored food preparation and service techniques to ensure proper procedures are met

* Coordinated with site managers and supervisors in regards to service

The Harbor Club, Nations Bank Building, Norfolk, VA

Banquet Captain/Supervisor 02/1997 - 07/2000

Supervised set up, service, and breakdown of banquet parties from 200 to 500 guests.

* Directed and coordinated food and beverage preparation before and during service

* Trained service workers in wine service, food service, proper dining room etiquette, and formal appearance

* Assisted maitre d' in monitoring and controlling banquet dining room reviewing banquet event orders; set up service worker schedules; prepare end of day reports for management

* Began service with each table with an expert presentation of "Caesar "or a "Greek Salad", ended service with a choice flaming desserts such as "Cherry's Jubilee" and "Bananas Foster" or a cart presentation of "Ten Dessert Favorites"

Bennagan's Restaurant, Norfolk, VA

Restaurant Manager 11/1990 - 09

* Monitored use of food portions to ensure there is no waste

* Compile and maintain records of food use and expenditures

* Direct activities of 25 or more employees who assist in preparing and serving meals

* Orientated and supervised the training of new employees; recommended personnel actions as hiring and firing staff

Saxby's Restaurant, Virginia Beach, VA

Restaurant/Kitchen Manager 11/1987 - 11/1990

* Resolved customer complaints regarding food service

* Inspected and inventoried supplies, equipment, and work areas to ensure efficient service and, to

* Assign duties, responsibilities and work stations to employees in accordance with work requirements

Carlos Murphy's, Norfolk, VA

Restaurant Manager 9/1984 - 11/1987

* Assisted kitchen manager in all food production, overcame operational problems such as theft and wastage, and established procedures to alleviate these problems

* Control inventories of food, equipment, small ware, and liquor, document shortages and report to designated personnel

* Train new workers in food preparation, and in service, sanitation, and safety procedures

Kiser High School, Dayton, OH

High School Diploma

Certifications

Jail Officer Certification Commonwealth Of Virginia 11/2002

Basic Jail Officers Course Hampton Roads Criminal Justice Academy 11/2002

Hilton Guest Satisfaction Training Hilton Hotels 04/1995

Security Training Course Key Job Training Center 07/1985

Primary Leadership Development course U.S. Army NCO Academy 07/1984

U.S. Army Culinary School U.S. Army 04/1984

Honors

Air Force Achievement Medal: December 18, 2004

Army Achievement Medal: June 13, 2001

Certificate of Promotion to Sergeant: September 30, 1991

Army Achievement Medal: October 21, 1990

Certificate of Achievement: December 11, 1988

Letter of Recommendation: Human Resources Manager Hampton Roads Regional Jail, October 13, 2009

Letter of Recommendation: Commander Bravo company1/111 FA December 18, 2004

Certificate of Extension: Commander Bravo Company 1/111 FA May 29, 2003

Certificate of Appreciation: Commander 54th Brigade June 27, 1998

Letter of Appreciation: Commander Service Company 1/111 FA December 11, 1988

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