Assistant Customer Service
Resume:
Annette Lane
Email: ********@***********.***
Address:
City: Newville
State: PA
Zip: 17241
Country: USA
Phone: 717-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Compassionate dental receptionist/assistant.Energetic, with 15 years experience in a Dental facility. Experienced in direct patient care, routine laboratory tasks, creating and updating patient records and general office management. well-versed in four-handed chair side dentistry, routine restorations and intra-oral techniques.
Educational Background:
High School Dipolma from ICS, Scranton PA 1/2001 to 6/1993 (Dental Assistant)
High School Dipolma from ICS, Scranton PA 1/2001 to 10/2012
Job History / Details:
Professional Summary
Compassionate dental receptionist/assistant.Energetic, with 15 years experience in a Dental facility.
Experienced in direct patient care, routine laboratory tasks, creating and updating patient records and general office management. well-versed in four-handed chair side dentistry, routine restorations and intra-oral techniques.
Licenses
Dental X-ray certified
Dental Assisting Diploma
Skill Highlights
Dental materials knowledge
Dental x-rays expertise
Sterilization techniques familiarity
Dental Radiography certificate
Syringes and anesthetics knowledge
Handpiece care proficiency
Model trimming competency
Skilled in patient settings
Temporary crowns specialist
Gentle patient care
Suture removal competency
Periodontal dressings
Post-extraction dressings
Appointment scheduling proficiency
Organized file management
Alphanumeric filing
Proper telephone etiquette
Superior customer service
Insurance verification competency
Computer charting
Instrumentation familiarity
Insurance billing specialist
CTP/ICD-9 and dental coding
Dental office expertise
Current X-Ray certification
Infection Control (ICE)
Sealants (SE)
Endo, ortho and oral surgery
Study model pour and trim
Temporary crown and bridge fabrication
OSHA training
Front office procedures expertise
HIV/AIDS training
Dental equipment maintenance
Adult tooth charting
Child tooth charting
Digital radiology professional
Perio charting
Dental assisting talent
Keeping patients comfortable
Dental records management
Full mouth radiographs
Eaglesoft
Skilled in root canals
CEREC and NTI
Professional Experience
July 2005 to March 2012
Dr. Richard J. Frank Shippensburg, Pennsylvania
Dental Receptionist/Assistant
Politely answered phones and scheduled or confirmed office appointments and surgeries.
Greeted and prepared patients for dental examinations.
Set up examination room and dental trays in preparation for examinations and procedures.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Effectively operated x-ray machines and developed x-rays.
Correctly mixed compounds for cleaning or filling teeth.
Coordinated appointment schedules for both the dentist and oral surgeon.
Alerted other staff when patients arrived and prepared records for dentist review.
Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
Accurately recorded treatment information in patient records.
Provided appropriate postoperative instructions as prescribed by dentist.
Assisted dentist in management of medical or dental emergencies when necessary.
Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Worked closely with patients before, during and after dental procedures.
Correctly arranged instrument trays prior to dental procedures and surgeries.
Competently prepared dental materials including cements, amalgams and composites.
Duplicated x-rays when requested by insurance companies.
Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
Expertly filed patients' charts and processed billing and payments.
Confirmed patient insurance benefits and checked claim statuses.
Maintained proper universal precautions and infection control procedures at all times.
Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.
Accurately collected and recorded patient medical and dental histories.
Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
Sharpened and sterilized dental instruments.
Properly removed orthodontic bands, brackets and cement.
Gently and skillfully took and developed radiographs.
Assisted with or instituted emergency procedures for sudden adverse developments during treatments.
Maintained proper graphical and perio charting.
June 2002 to February 2005
Keystone Dental Chambersburg, Pennsylvania
Dental Assistant
Greeted and prepared patients for dental examinations.
Set up examination room and dental trays in preparation for examinations and procedures.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Effectively operated x-ray machines and developed x-rays.
Correctly mixed compounds for cleaning or filling teeth.
Routinely completed inventory, supply orders and restocked supplies.
Accurately recorded treatment information in patient records.
Provided appropriate postoperative instructions as prescribed by dentist.
Assisted dentist in management of medical or dental emergencies when necessary.
Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
Education and Training
1996 ICS Scranton, Pennsylvania
Dental Assistant Diploma Dental Assistant
Emphasis in Dental Asssiting
1993 ICS Scranton, Pennsylvania
High School Diploma Home study Course
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