Customer Service Manager

Searching For A Job In New Orleans (New Orleans/Metarie)

Date: 2012-10-11, 9:28PM CDT

abo4vz@r.postjobfree.com

Willing and able to do Admin work, sales work, marketing work, and advertising work. Only looking for salary base jobs. Thanks in advance !

abo4vz@r.postjobfree.com

EDUCATION

August 2005-December 2009

McNeese State University Student Lake Charles, LA

Bachelor of Liberal Arts, Cum Laude

Major: Mass Communication/ Concentration: Public Relations

Related Course Work: Introduction to Public Relations, Writing for Public Relations, Public Relations Case Studies, Media Campaign Strategy, Internship in Public Relations

EXPERIENCE

August 2012-Current The Rising Star Group Marietta, GA

Talent Publicist

I take part in marketing and branding music artist via digital media outlets. I contribute by bringing on clients to the firm. I build relationships with media outlets to bring awareness to artist talents. I also write daily blogs on the company website.

April 2012-May 2012 Aurora Group Sandy Springs, GA

Account Manager

I taught, trained, and developed others. I volunteered for weekly responsibilities. I became a public speaker. I took business trips based my job performance. I interviewed entry level prospects. Managed a team of (10) people. Promoted (4) people to leadership roles. I enforced the office procedure, administration, payroll, HUB Account, 1st/3rd Interviews, AD Placement. June 2005-Pending. I also developed news articles, news releases, media pitches, ad copy, marketing copy, speeches, statements, letters, memos, reports, and other forms of communication. I have also done B2B marketing.

July 2008-November 2011 Essence Music Festival/Urban Orleans/Vivacious Models New Orleans, LA

Publicist

I set up and executed an interview with Grammy Award winner Faith Evans. I also was the personal assistant to main character Jimmi Simpson on A&E hit show Breakout Kings. I co- developed Vivacious Models website. I marketed Urban Orleans website and Vivacious Models website to the general public and also brought brand awareness to the local consumers. I managed the VIP parties and strategized the food and beverage section. Managed over 1000 plus employees for Essence Music Festival event social events. I wrote press releases. I have done B2B marketing.

August 2010-October 2011 AT&T Metairie, LA

Entry Level Marketing Representative

I sold all products and services offered by the company. I met all sales objectives. Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. I maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. I handled service inquiries from customers. Retail Sales Consultants provides efficient courteous customer service and assistance in all aspects of product offerings and services. I made AT&T approximately $60,000 in profit revenue examples are (wired, wireless, and accessories). I set up an Ad words account on google to being awareness to the brand. I also brought them new clients for wired, wireless and new business line clients. The business lines were 5 lines minimum and 50 lines maximum. I have done B2B marketing.

June 2010-December 2010 Juan LaFonta for Congress New Orleans, LA

Event Coordinator

I coordinated fundraises and private parties for State Representative Juan LaFonta for his congressional campaign. I wrote press releases.

May 2005-August 2009 Anthony Patton's Agency New Orleans, LA

Intern

I Promoted 1st Friday Life website across southeast Louisiana region. Advertised 1st Friday Fashion Show. Essence Festival Intern Event Coordinator for Chris Paul's all white Affair Party at Harrah's Casino. Conceptualized and managed the theme, budget, and execution of the New Orleans renowned Changing Faces Award Show; with a project budgeted of $50,000 and a $140,000 return on investment. Executed (8) of the twenty articles in the company owned magazines, Minority Report, 2007 edition. Increased company email database by 50% by averaging 4,000 email inputs each week. Exceeded the company goal of four promotional events a week by executing (10) a week. Developed company website by publishing articles daily and designing and formatting the page. I was a contributing writing in the Urban Orleans Magazine. I wrote press releases and I have also done B2B marketing.

Skills

Microsoft Office (Excel, Power Point, Word, Outlook), Dreamweaver, Final Cut Pro, Photo Shop, Outlook, Movie Maker, Facebook, Twitter, You Tube, Networker to all media outlets

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