Administrative Assistant Customer Service

Dinah Gallahan

Email: abo4t7@r.postjobfree.com

Address: 125N Clubhouse Dr.Sw No.10

City: Leesburg

State: VA

Zip: 20175

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: 55

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dinah Gallahan

125N Clubhouse Drive, S.W., #10, Leesburg, VA 21075

Home: 703-***-**** Cell: 703-***-****

abo4t7@r.postjobfree.com

Hard working Administrative Assistant with over ten years of administrative support to upper management, experience with billing and receivables, client document confidentiality, coordinating and managing conference and seminar logistics, first contact for customer call center, facilities management, financial planning and budget review, can work independently as well as part of a team and works well under pressure.

Alvarez Marsal Taxand, Inc. (Washington, DC) Administrative Assistant 2008 to 2012

Personal Assistant to the International and Federal Service Line Leaders.

Performed administrative tasks and office duties for five Divisions.

Coordinated travel arrangements, prepared meeting materials, transmittal letters, time and expense entry, scheduled meetings, answered phones, arranged shipping and courier services.

Prepared work schedule forecast and utilization reports for international personnel.

Assisted with security access keys, ID badges, parking permits and liaison with Security Office.

Assembled client tax deliverables for client review and filing by tax deadlines.

Created client tax files and maintained file log for retrieval from storage facility.

Managed invoicing for client accounts.

Complex and detailed tracking of fees, expenses and payments.

Identified payments and provided allocation instructions to Corporate Accounting Department.

Reconciled payments with corporate financial reports and resolved discrepancies.

Issued reports reflecting current collections and open balances.

Matched up billed amounts to Statements of Work to ensure full billable amounts and payment schedules were on target for year end collections.

Ran client specific fiscal year analysis reports.

Confidential handling of client billing and tax files including legal documents and tax returns.

Utilized company software to prepare conflict memos on potential new clients for distribution by Legal. Prepared engagement letter and scope of work using corporate template. Gathered information and signed documents for new client project codes.

SAAB Aerotech (Sterling, Virginia) Sr. Secretary 2000 to 2007

Provided administrative support to management and engineers.

Arranged international travel details and managed expense reports

Scanned documents and maintained electronic files.

Reviewed time cards for accuracy and submitted to payroll department by deadline.

Utilized Microsoft Outlook to maintain customer database and to schedule meetings.

Created documents and spreadsheets using MS Word and Excel.

Prepared PowerPoint presentations, completed statistical reports, and converted reports to various formats.

Coordinated conferences and managed entire registration process. Attended conferences to assist with smooth flow of conference meetings and activities.

Visited international corporate office to strengthen working relationship with Swedish personnel and tour the facility where military aircraft were built.

Quadramed (Reston, Virginia) Customer Support Specialist 1995 to 2000

Quadramed (Reston, Virginia) Receptionist 1994 to 1995

Established and maintained positive relationship with clients.

Provided first contact for customer calls relating to medical software and computer hardware issues and documented pertinent information in compliance to established procedures.

Built phone support knowledge base for providing general immediate resolution to callers.

Initiated escalation of client issues to appropriate solution provider when necessary.

Provided client follow-up with resolution information.

Trained new support staff and familiarized them with office and company policies and procedures.

Monitored day-to-day activities to ensure efficient operation of the support call center. Manned call center through midnight shift in anticipation of system failure during Y2K bug threat.

Receptionist responsibilities included answering multi line phone system, managing office supply inventory for entire office location and providing administrative support for the Sales and Marketing Department, Human Resources and Executive Personnel.

Country Club Green Condominium Association (Leesburg, Virginia) 1997 to 2012

Volunteer Position on the Board of Directors

Chair meetings and act as spokesperson for the board.

Perform comparative cost analysis in preparation for the proposed annual budget.

Monitor invoices for timely payment and staying within budget allowance for specific line items.

Track investments and evaluate reserve fund for big ticket capital improvement projects.

Review contracts and scopes of work relating to repairs and capital improvement projects and interview contractors. Assess project completion and work performance prior to authorizing payment of services.

Participate in developing policy direction for application of safety and welfare of residents.

Identifies violations to rules and regulations and recommends action to management.

Coordinate community activities such as First Night Out sponsored by the local police department.

Transitioned community operations through two new management companies.

Skills:

Microsoft Word, Excel, PowerPoint, Outlook and Adobe Acrobat Writer

Customer Service

Community Association Management and Finances

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