Sales Customer Service

Ahmed Ezat

Email: *********@********.***

Address: *****,****. **. **

City: Calgary Alberta

State: TX

Zip: 12367

Country: USA

Phone: 403-***-****

Skill Level: Management

Salary Range: 80

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

AHMED MOUSTAFA AHMED EZAT

#3310, 16969, 24st. SW. T2Y 0L2 Calgary, AB, Canada Cell: 403-***-**** Home: 403-***-**** E-mail: *********@********.***

SALES-MARKETING- PROFESSIONAL

OBJECTIVE persuades my managerial career in retail, food & Beverage industry.

STRENGTHS

aai Exposure to store management.

aai Goal & result oriented person

aai Customer Service-Account Management

aai Negotiation & analytical skills

aai Team building, coaching & training skills

aai Business Development Experience

aai Time & budget management skills

aai Merchandising standards.

aai Presentation skills

aai Communication & networking skills

ACHIEVEMENTS

Sales & Marketing

Achieved recently 98% from sales target in an underperforming store & 150% CC contribution with starbucks.

aai . Re-introduced Orion ChocA Pie in UAE market and effectively improved sales by +178%.

aai Identified new huge opportunity of growth for Jellies & Marshmallows in UAE markets which impacted an increase in market share to reach 50% in this category.

aai In total for all the brands. Achieved +30% growth in value & +14% in volume with AAL-MIR.

aai Changed our Annual agreements with the Key Retailers to shift from regular annual agreement with fixed rental charges to Key account agreement with percentage from their purchases & the Impact was +68% growth at Sharjah Coops., +17% growth at Carrefour, & +102% growth at Spinneyaaiais. with AAL-MIR

aai Successfully increased our prices 2 times during 2008 & changed our products mix through the new listings we did, & saved from its cost by including them previously in the key accounts agreements as a percentage from the retailer purchases.

aai Achieved 102% sales target (2% over target, which equaled to 7% growth) successfully. With Coca Cola

aai Saved 23% from Coca Cola expense budget. Increased profits and reduce the cost per case.

aai Market share in the allocated territory reached up to 30% up from 23% in the previous period. With Coca Cola

aai Increased Coca Cola customer base by +10% through prospecting new customers, & re-routing the sales routes to cover more customers without increasing the sales force.

Customer Service

Achieved recently 73% overall customer satisfaction with Starbucks .

aai Receiving customersaaiai complaints and working on them to solve. Report to the management problems and options to re- solve. Successfully improved service resulting in better sales.

aai Communication with customers and successfully established wholesale and retail network.

aai Insuring quality of after-sales services, delivery, installation and maintenance to achieve sales targets and higher level of client satisfaction.

aai . coordinating the pre- sales routes with the delivery routes, negotiating the delivery terms specially for promotions to be delivered centrally instead of single store without extra charges, which reduced the cost of delivery, cost of re-packing, & shortened the standard time of delivery from 72 hours to 48 hours, which strengthened our service in front of competition.

aai Negotiated the damage & expiry condition in the key account agreements & put it as a fixed percentage from the purchases, this percentage varied according to the customer category.

AHMED MUSTAFA AHMED EZAT

PROFESSIONAL EXPERIENCE

STORE MANAGER- Starbucks, Calgary, AB, Canada March 11-present

My area of responsibility includes but not limited to: Partners: Hiring & Training new partners, On job coaching, performance reviews, safety & security, scheduling, processing payroll Customers: building customers relations, customer service & satisfaction level( Safety, Quality, Speed), Implementing marketing programs. Business: weekly Seattle order, store financial performance, results & going through metrics. Community: getting involved in community events & had been the walk for Aids district lead.

ASSISTANT STORE MANAGER - SHOPPERS DRUG MART, Calgary Aug. 09 aaiaii March 11

My area of responsibility included but not limited to: Customer experience lead, Cash management, Placing weekly orders, Coaching a team of cashier manager, supervisors, section captains, merchandisers, receiver, & cashiers, To enhance our customers shopping experience.

Sales & Marketing Manager-Dubai, Sharjah & NE AAL Mir Trading Company, Dubai, UAE, www.aalmir.com Jan 06-Nov 08

aai Reporting to the General Manager.

aai Coaching a team of Sales Supervisors, Sales Executives, Merchandisers and Brand Managers.

aai Setting sales/profits targets as well as ensuring its achievement.

aai Preparing budget brand wise and monitoring expense & reporting them to the suppliers.

aai Preparing the promotions campaigns & following up the result with the marketing team.

aai Setting &Implementing pricing strategies for existing & new products.

aai Handling positioning of stocks and placing orders to suppliers.

aai Negotiating annual agreements with key account customers.

aai Preparing and presenting detailed monthly achievement report to the top management.

aai Conducting frequent sales meetings, route riding and market visits.

aai Designing and conducting the training required for the sales team.

Assistant Sales Manager AAL Mir Trading Company, Dubai, UAE Feb 04-Dec 05

aai Reported to the sales Manager on daily routine duties and achieved the set sales targets.

aai In charge for sales of confectionery (Ulker-Perrffetti-Arcor-Lotte), detergents [Bahar], food items to wholesale, key accounts, A-B-C class supermarkets. Managing team of 35 persons.

Key Accounts Manager Oriental Foods Company, Egypt Sep 01-Oct 03

aai Reported to the General Sales Manager and lead a team of 10 persons (Sales & Marketing Executives) through all distribution channels.

aai Responsible for managing sales, marketing, strategic planning, forecasting, monitoring promotional activities, administration, besides motivating, boasting staff morale, training them and ensuring that customer service delivered by the department is of the highest standards.

Branch Sales Supervisor Coca Cola Bottling Company, Saudi Arabia Apr 00-Jun 01

aai Reported to Branch Manager and handled a team of 18 persons of 6 nationalities (Sales Executives, Merchandisers and Cooler-Fleet mechanics), through distribution channels.

Operations Manager Mishwar, Chain of Restaurant, Saudi Arabia Sept 97-Feb 00

aai Reported to Owner of this Quick Service Restaurant and managed a team of 80 persons of 10 nationalities (Accountant, Outlet Managers, Supervisor, Purchaser and Chefs)

Operations Supervisor Hail Express Laundry, Hail, Saudi Arabia Jun 95-Jun 97

aai Reported to the owner and handled a team of 25 persons of 3 nationalities (Accountant, Technicians & Laborers).

aai Established a new dry cleaning services for carpets and furnitureaaiais on spot with steam.

aai Successfully launched home delivery service and started two new branches as point of sales.

Sales Executive AL Abdan Electrical Company, Saudi Arabia 1993-1995

aai Reporting to the sales supervisor and coordinating with a team of 12 persons of 3 nationalities (Technicians, Drivers and Laborers)

EDUCATION

Masters in Business Administration - Grade B 2003

ESLSCA University, France

Bachelor of Commerce 1991

Cairo University, Egypt

Diploma in Business Administration - First Class (A-) 1990

American University, Cairo, Egypt

Training

COCA COLA TRAINING(Saudi Arabia)

aai Building Distribution Channels, Marketing Techniques and Sales Plans for achieving targets.

aai Attended Workshop on Route Distribution Supervision and Customer Relations.

aai Orientation and Performance Management Program.

Perfetti Van Melle Training(Dubai)

. Key Account management ( KAM)

COMPUTER

MS Office (Word, Excel & PowerPoint), Internet and Email applications

C

Contact this candidate