Customer Service Manager
Resume:
Desired Industry: Automotive/Mechanic SpiderID: **409
Desired Job Location: SCARBOROUGH, Ontario Date Posted: 10/2/2012
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Willing to Relocate: Yes
Objective:
Sampson Boxill
3735 Sheppard Ave east
Scarborough, Ontario.
M1T3L1
758 -384-5549
Human Resource Manager
Dear: Sir/Madame
I am writing in regards to an employment opportunity in your parts department.
As you ll see on my enclosed resume, I have the educational background, professional experience, and track record for your parts department. In addition, I am motivated and enthusiastic, and would appreciate the opportunity to contribute to your firm s success.
Sincerely,
Sampson Boxill
Experience:
Sampson Boxill
3735 Sheppard Ave East
APT 312, Scarborough
abo4q0@r.postjobfree.com
PROFILE Experience in business operations and full sales support, including inventory control, computer-system setup, and troubleshooting.
Assist in staff hiring, training, and supervision in data compilation, report preparation, collections, and customer service.
Certified by ADP Systems, as well as word processing, and databases.
Have attended several dealership parts training conferences with Ford, Kia, Isuzu and Mazda on after sales service and effectively running a parts department and customer service.
Prestige limited
Parts Manager
Conduct day to day activities of managing four Auto Brands BMW, Land Rover, Subaru, and Suzuki.
Preparing parts orders, ensuring adequate inventory levels for all brands. Responding to customer concerns and VOR vehicles.
Working in conjunction with the service department for speedy turnaround of customer vehicles.
Responsible for arranging and negotiating special pricing with overseas suppliers. Prepare reports for directors and assist with department budgets and expense allocations.
Beacon Consulting 2009 2012
2006 2009
Project Manager, Technical Dept.
Conduct site surveys of inventory warehouses, for retail and manufacturing plants measuring and setting out locations for wireless radio transmitters for hand held scanners.
Make recommendations for equipment to be used on various sites by customers.
Negotiate equipment purchases on behalf of customer with equipment supplier.
Ensure delivery of equipment and installation times.
Supervise installation and functioning of equipment.
Northwest Limited 2000 2006
Parts Manager, Ford, Mazda, Isuzu, Kia, Subaru, Goodyear, Peak.
In charge of all parts-department activities, including hiring, training, and supervising employees in counter operations, parts receiving/stocking, and deliveries.
Responsible for all ADP computer-system maintenance, updates, and tape backups.
Structure prices and assist in collections of past-due invoices.
Use ADP parts management and inventory-control software; execute all price updates, wholesale incentives.
Calculate profit margins and determine costs.
Train all personnel in processing claims, shortages, damaged goods, back orders, overages, and shortages.
Personally established and computerized parts catalogues and online parts systems with suppliers.
My knowledge and experience was well respected by directors of company with whom I assisted to formulate policies budgeting and company long term plans.
I have also been instrumental in negotiating new products and better pricing on behalf of company with suppliers.
Baka Communications 1995-2000
Sales and Service Manager
Managed Cellular retail store for Bell Canada Corporation
Responsible for day to day operations of store opening and closing, including inventory,
Profitability of store, including turning service dept into a profit centre with the inclusion of repairing other products.
Negotiated service contracts with huge corporations which resulted in bottom line profit for the business.
Negotiated and arranged training seminars for staff.
M.I.C.R / NCR SYSTEMS
Computer Operator / Shift Supervisor 1985 - 1995
Operated Data-Graphix computer system producing and processing high speed photography data into micro-fiche.
Operated IBM 360 system doing Data Processing.
Producing cheques and encoding of cheques for major banking institutions
Ensuring turnaround times are met and couriers scheduled for pick ups
EDUCATION
1990 -1993 Centennial College Toronto
Diploma Accounting Business Analyst
Technical certificates
1976-1978 Sir Arthur Lewis technical college St. Lucia
Automotive Mechanics
1983-1985 Midland Collegiate Institute Toronto
Advance Auto Mechanics
Hobbies Scrabble, Soccer, working out and volunteering in community events.
2006 2009
Candidate Contact Information:
© 2012 Job Spider
Contact this candidate