Customer Service Office Assistant

Lesley Dempsey

Email: ********@*****-********.***

Address:

City: Pontotoc

State: MS

Zip: 38863

Country: USA

Phone: 662-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced office assistant Driven to excel Possesses interior design knowledge Natural ability to adapt quickly Skillful with computers.

Educational Background:

High School Dipolma from Mississippi Delta Community College, Moorhead MS 1/2001 to 1/2005 (Interior Design)

Job History / Details:

Career Overview

Experienced office assistant

Driven to excel

Possesses interior design knowledge

Natural ability to easily decorate.

Skillful with computers.

Core Strengths

Telephone inquiries

Adaptability

Conflict resolution

Strong organizational skills

Computer proficient

Creative problem solver

Listening skills

Fast learner

Opening/closing procedures

Adaptive team player

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

February 2008 to March 2010

Engle's Doors Grenada, MS

Office Assistant

My duties included:

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Computed accurate sales prices for purchase transactions.

Assisted customers in person and via telephone.

Educational Background

Mississippi Delta Community College Moorhead, MS

1.5 years completed towards Arts Associate Degree Interior Design

Coursework in Interior Design

3.0 GPA

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