Customer Service High School

Elizabeth Leigh Ann Woodside

Email: abo4nx@r.postjobfree.com

Address:

City: Fuquay-Varina

State: NC

Zip: 27526

Country: USA

Phone: 502-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Morehead State University, Morehead KY 1/2001 to 12/1997 (Undecided)

High School Dipolma from Rowan County Senior High School, Morehead KY 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Microsoft Office skills

Administrative operations

Filing and data archiving

Telephone inquiries

Multi-line phone usage

Strong organizational skills

Committed to maintaining data integrity

File/records maintenance

Fast learner

Positive and friendly

People-oriented

Meets/exceeds goals

Self-starter

Attention to detail

Listening skills

Excellent communication skills

Energetic work attitude

Creative problem solver

Core Accomplishments

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with timesheet preparation and entered data into cumulative payroll document.

Computed Data Reports

Provided required weekly, monthly and quarterly reports.

Professional Experience

December 2011 to September 2012

Unemployment Insurance Frankfort, KY

Workforce Development Specialist

Wrote determinations on overpayments due to reconsiderations of claims, set up claims, reconsidered claims, removed wages, balances, rates, and maximum benefit amounts from claims. Assisted with entering and closing fraud tips and prosecution cases. Prepared prosecution case packets. Monitored fraud inbox. Kept separate logs for tips. Assigned tips to prospective investigators. Opened mail, distributed to proper locations. Responded to any written or verbal inquiries from Unemployment claimants.

July 2007 to September 2012

Unemployment Insurance Frankfort, KY

Administrative Specialist III

Coordinated branch payroll functions and maintained attendance records. Maintained inventory or equipment and supplies. Gathered mail and dispersed to proper sections within the branch. Maintained Benefits Branch inbox. Developed, implemented, and maintain various complex programs, projects and activities. Processed travel vouchers and requests and assisted with reservations. Responded to inquiries both written and over the phone. Assisted other sections within the branch with any overflow work.

January 2002 to July 2007

Frankfort Plant Board Frankfort, KY

Customer Service Representative

Responsibilities: Perform administrative duties to customers and staff for cable, broadband, phone, electric and water services. Created new accounts and scheduled disconnect/reconnects. Calculated budget, supplied credit history, and usage reports to other companies. Created deposits and collected debts. Figured business and residential deposit rates. Delegated customer account changes to fellow employees. Trained new hires. Oversaw work and assisted clerical staff. Acted as liaison between customers & other departments.

Education

Morehead State University Morehead, KY

Undecided

Obtained 20 semester hours while attending college but did not complete my college education.

1996 Rowan County Senior High School Morehead, KY

High School Diploma

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