Customer Service High School

Jessica Arnett

Email: abo4m3@r.postjobfree.com

Address:

City: Suffolk

State: VA

Zip: 23434

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Educational Background:

High School Dipolma from Grosse ile High School, Grosse Ile MI 1/2001 to 6/2009 (Basic High School)

Job History / Details:

Summary

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Highlights

Cash handling expertise

Exceptional customer service

MS Office proficient

Rapid 10-key data entry

45 WPM typing speed

Excellent communication skills

Night and safe deposit procedures

January 2012 to July 2012

Olive Garden Dearborn, MI

Server

Consistently provided professional, friendly and engaging service.

Assisted guests with making menu choices in an informative and helpful fashion.

Skillfully promoted items on beverage lists and restaurant specials.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Promptly served all food courses and alcoholic beverages to guests.

Set dining tables according to type of event and service standards.

Answered questions about menu selections and made recommendations when requested.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Correctly calculated charges, issued bills and collected payments.

October 2011 to January 2012

Wal-Mart Woodhaven, MI

Cashier

Answered questions regarding the store and its merchandise.Computed sales prices, total purchases and processed payments.Demonstrated use and care of merchandise.Described merchandise and explain operation of merchandise to customers.Greeted customers and ascertained customers' needs.Helped customers with questions, problems and complaints in person and via telephone.

Operated a cash register to process cash, check and credit card transactions.

Organized racks and shelves to maintain the visual appeal of the store.

March 2011 to October 2011

Lowes Monroe, MI

Customer Service Representative

Answered questions regarding the store and its merchandise.Demonstrated use and care of merchandise.Described merchandise and explain operation of merchandise to customers.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

November 2010 to May 2011

Target Woodhaven, MI

Cashier

Answered questions regarding the store and its merchandise.Computed sales prices, total purchases and processed payments.Greeted customers and ascertained customers' needs.Helped customers with questions, problems and complaints in person and via telephone.

Operated a cash register to process cash, check and credit card transactions.

Stocked shelves and supplies and organized displays.

October 2009 to September 2010

Kmart Southgate, MI

Sales Floor

Answered questions regarding the store and its merchandise.Demonstrated use and care of merchandise.Described merchandise and explain operation of merchandise to customers.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

March 2007 to August 2009

Taco Bell Woodhaven, MI

Crew Member

Consistently provided friendly guest service and heartfelt hospitality.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Operated the drive-through window and sales register quickly and efficiently.

Promptly reported complaints to a member of the management team.

Greeted customers and provided excellent customer service.

Served fresh, hot food with a smile in a timely manner.

Maintained high standards of customer service during high-volume, fast-paced operations.

Education

2009 Grosse ile High School Grosse ile, MI

High School Diploma Basic High School

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