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Scott abo4lh@r.postjobfree.com: 949-525-7987Cell: 949-525-798732801 Pointe Sutton Apt H Dana Point, California 92629

** ***** ** ******** ******* and training in various job markets including retail, banking, communications, cable and collection services.

Sales of upgrade service Programing requests

Technical walk throughs Training in customer service

Resolve billing inquires Introducing new products

Collections

Professional Experience

San Clemente, California

1/1/1999

Senior Corrective Specialist

Corrective Solutions

I have had various job duties for Corrective Solutions. Customer Service on the phones helping people comply with the District Atty's Check Diversion Program. Supervisor and Trainer for new customer service reps. Managing the Merchant Care dept.

In 2004 I was named employee of the Year. I have trained several employees to be the tops in their departments. Helped build the current operating system they use today. Built their current intranet from scratch, that is still used today.

San Juan Capistrano, California

3/1/1994

- 8/1/1998

CSR II

Cox Communication

Answering calls to help customers with billing questions, helping trouble shoot cable problems, and upgrading new services to suit the customers needs. I along with Jason Zabeck were the first CSR's to field questions about Cox internet when it was introduced.

San Diego, California

12/1/1986

- 12/1/1992

Office Clerk

UCMCR

Maintained service record books, promotions, transfers, fitness reports and discharges.

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