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Customer Service Quality Control

Location:
Newton, NJ
Posted:
October 12, 2012

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Resume:

Mary-Lou Schoonover

Email: abo4l7@r.postjobfree.com

Address: * ***** *****

City: Newton

State: NJ

Zip: 07860

Country: USA

Phone: 973-***-****

Skill Level: Management

Salary Range: 96

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mary-Lou E. Schoonover

8 Clive Place

Newton, NJ 07860

973-***-****

abo4l7@r.postjobfree.com

Career Overview - Management level professional with experience in the fields of information technology, pharmaceuticals, packaged goods, manufacturing, education and legal, looking for challenging career opportunity.

Qualifications

*Strong analytical skills*Broad knowledge of QA tools

*Extremely organized*Process implementation

*Excellent problem-solving abilities*Data management

*Excellent communication skills*Technical specifications creation

*Efficient and accurate* Strong project management skills

*Computer proficient*Reports generation and analysis

*Quick learner*File/records maintenance

*Hands-on and proactive*Contract auditing

*Team leadership*Able to work alone or on a team

Accomplishments

*Worked with original design team of database from design, through implementation, support, enhancement, new version testing and release

*Extensive knowledge of Prescription Drug Marketing Act

*Strong networking relationships with state licensing boards

*Infinite knowledge of practitioner/organization license verification and sanction processes/procedures (including mid-levels)

Computer Skills - Internet/Web, Windows, Microsoft, Lotus Notes, Oracle forms, SQL statements, .bat commands, Kedit, Notepad++, Dataviewer, Gadwin, CutePDF Writer, i2 Demand Planner/Management, EDISIM, Word Perfect, Lotus 1-2-3, Lexis/Nexis, Westlaw, Data General

Work Experience

Hilltown Systems/MedPro Systems, LLC - Mt. Arlington, NJ - Quality Control/Senior Data Analyst, 11/1999 - 09/2012

*MedPro Development:

oAssisted in implementing new features to web-based database for new version releases

oContributed to ability to update and add data records in real-time

oAssisted in design and implementation of new data loading system

oDeveloped procedures for streamlining data collection, management and loading

oAssisted in implementing and monitoring cross-reference linking data to additional data sources

*MedPro Support:

oMonitored database accuracy & integrity

oConducted weekly quality control reports and data inspections

oAudited data files prior to loading into database for release to customers

oTroubleshooted and resolved technical or functional issues related to data collection or data inaccuracies

oProvided support to customer service on customer issues, requests for new data or cross-reference linked data questions

oWorked with Sales Team on research and development of new data sources and potential new projects

*Hilltown Development and Support:

oProvided support and development of sales forecasting application for packaged goods company

oAssisted with application testing of other custom built systems

Information Services International, a Division of Mars, Inc.- Mt. Olive, NJ - EDI Coordinator (Contractor), 07/1998 - 10/1999

*Assisted ISI Associates with upgrading EDI documentation utilizing EDISIM software for Y2K compliance

Sussex County Vocational Technical School, Adult Career Center (in conjunction with Sussex County Community College) -Sparta, NJ - Adjunct Faculty, 09/1995 - 5/2000

*Taught computer classes - Basic Keyboarding,, Word Perfect, Lotus 1-2-3, Microsoft Word/Excel/PowerPoint

Beneficial Mortgage Corporation - Peapack, NJ - Senior Corporate Paralegal, 07/1990 - 07/1998

*Prepared loan documents in-house based on state/federal legislative changes and provided support to branch offices

Geldback Refrigerator Company - Sparta, NJ - Senior Estimator/Customer Service-Sales, 07/1988 - 07/1990

*Provided estimates to customers, prepared/finalized contracts, established payment plans/delivery schedules

Education and Training

*Centenary College - Hackettstown, NJ - Bachelor of Science - Business Administration/Management

*Kutztown University - Kutztown, PA - Transferred: Bachelor of Science - Business Administration/Computer Science

*National Academy of Paralegal Studies - Middletown, NY - Certified Paralegal

*New Jersey Association of School Business Officials - Robbinsville, NJ - completion of -clock hours- for Certificate of Eligibility for School Business Administrator certification

Volunteer Work

*Aunt Marge`s Food Pantry at Andover Presbyterian Church, Deacon/Treasurer, 2006-current

*Newton Pride Foundation, Treasurer, 2012

*Newton High School Football Booster Club, Secretary, 2012

*Newton High School Swim Team Booster Club, President/Treasurer, 2010-current

*Newton Sharks Swim Team, Former Vice President/Website Administrator & Current Board Member, 2003-current



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