Resume

Customer Service Human Resources

Location:

Grayslake, IL

Posted:

October 12, 2012

Contact this candidate

Resume:

Candidate Type - Management / Human Resources Manager or Wellness Manager

Liza Donovan

abo4l1@r.postjobfree.com Minimum Pay: neg per year

*** * **** **

Grayslake, Illinois 60030

Day #: 224-***-**** Willing To Relocate: Yes

Preferred: California / None

Years Experience: 10-20 Willing To Travel: 0% - 25%

Currently Employed: Yes

Contact Me: Day Phone Updated: 5/18/2009

Objective: Relocating to San Diego area. Looking for a career in human resources or

wellness where I can utilize my skills and experience to add value to employees within an

organization. Highly skilled in employee relations and conflict resolution.

Experience: LIZA DONOVAN

2012 W. St. Paul Ave. ? Chicago, IL. 60647

331 S. Lake St. ? Grayslake, IL 60030

224-***-**** ? abo4l1@r.postjobfree.com

PROFESSIONAL SUMMARY:

Human Resources, Employee Relations, Operations,

Hands on leader with 20 years of experience training, motivating, building, and

developing teams and individuals at all levels to peak performance. Reputable for quickly

launching and positioning organizations for rapid growth. Broad based experience in human

resources, employee relations and operations. Specialist in resolving difficult employee

relations issues. Proven managerial leader with demonstrated significant experience in

creating, developing, implementing or streamlining corporate and departmental

infrastructures and policies and procedures. Experience in providing high end customer

service. Areas of expertise:

Staff Training, Development, Motivation ? Coaching/Mentoring ? Managerial Leadership ?

Team Building ? Conflict Resolution ? Operations ? Project Management ? Employee Relations

? Recruiting ? Benefits Administration ? Human Resources ? Payroll

Customer Service ? Event Planning ? Presentations ? Public Speaking

PROFESSIONAL EXPERIENCE

2004-PresentORGANIC YOU, Lake County, Illinois

Wellness/Life Coach: The coaching process addresses specific personal projects, business

successes, general conditions and transitions in the client s personal life, relationships

or profession by examining what is going on right now, discovering what your obstacles or

challenges might be, and choosing a course of action to make your life be what you want it

to be in your career, personal life or health. Provide one-on-one coaching in areas of

lifestyle change, health, well being, fitness and general nutrition, personal training

specializing in sport specifics, weight management, injury recovery, sports hypnosis, self-

discovery, self-awareness, life skills, etiquette, self-esteem, behavioral change,

relationship, and leadership. Providing goal assessment, goal setting and goal

achievement. Providing phone based and in person support, coaching, motivation and

mentoring. Work with individuals to improve quality of life through self assessments and

lifestyle changes. Work with companies to consult on wellness programs and employee

relations. Speak at and write publications for various events, organizations and health

clubs on health and fitness related topics. Highly skilled in conflict resolution.

Sept 2008-Dec 2008MAC PROPERTY MANAGEMENT, Chicago, Illinois

Property Management company with over 100 properties including high end high rises and

multi unit rentals.

Head of Human Resource-(Contract)

Implemented and managed the human resources department and processes for a multi-state

company which was non-existent prior to my hire. Developed, wrote and implemented all

employee policies and procedures, handled; employee files, employee relations, workers

compensations, injury prevention and claims, administration of benefits including 401K,

health and dental, all leave management including FMLA, vacation, cobra and terminations,

all new hire, new hire processing and new hire orientations and all performance reviews,

performance issues and recommendations, compensation. Training for all employees in career

development and leadership. Maintained confidentiality and professionalism. Knowledge of

employment laws local, state and federal.

2005-2008TEMPSNOW EMPLOYMENT, Gurnee, Illinois

Multimillion dollar multi-state staffing firm specializing in light industrial, clerical,

and direct placement opportunities for high end clients. Regional HR/Operations Manager:

Responsible for the operations and HR for a multi-state staffing firm bringing the company

from $1.5M to $8M in branch revenues in three years. Responsible for all aspects of HR,

wrote the employee handbook and all policies and procedures, employee relations and

conflict resolution, employee performance, administration of benefits such as 401K,

health, dental, vacation, workers compensation, injury investigation and claims reporting,

job fairs, sales, ordering of supplies, full cycle recruitment, client development and

retention, training of all employees in areas of career development, leadership and

customer service, administrative duties as needed, all hiring process and terminations,

payroll, general accounting to include, deposits, reconciliation, accounts payable and

accounts receivables, and full operations of the business including evaluation of all

operational processes to streamline and make more efficient and effective.

2002-2005NASCO TEK, Gurnee, Illinois

Regional reseller and training center for CAD/CAM software to the high end manufacturing

industry with customers such as Harley Davidson and Kohler. Regional HR/Operations

Manager: Launched and established all operations for this small multi-state start-up

corporation. Responsible for all operations bringing the company from one location to five

locations within the first year. all HR functions from writing the handbook, policies and

procedures to all new hires, new hire orientation, new hire training and terminations,

employee relations, employee performance and training for leadership skills and career

advancement, payroll and general accounting including invoicing, accounts payable and

accounts receivable, administration of benefits to include health, dental, 401K, LTD, STD,

workers compensation claims and reporting, over saw inside sales departments. Responsible

for the negotiations of all build-outs from contracting the location to furniture

selection and purchase, vendor negotiations, utilities, complete project

LIZA DONOVAN ? Page 2 ? abo4l1@r.postjobfree.com

management form inception to completion. Full operations of the business including

evaluation of all operational processes to streamline and make more efficient and

effective. Held every position in the company at some point and time.

19892002CORE TRAINING AND CONSULTING, California/Illinois

Personal Trainer, business development consultant to start-up health and fitness

companies.

Business/Wellness Coach: Provided infrastructure resource management expertise including

process development, reporting and documentation, hiring plans, interviewing and staffing.

Setting up various departments from birth to inception such as human resources,

purchasing, sales and personal training. Developed and delivered employee training classes

on various topics from

leadership, career development, customer service, fitness, mental health and nutrition.

Set up wellness programs for organizations, corporations and individuals. Evaluated

operational processes to streamline and make more efficient and effective.

Club Manager: Acted as operations manager during the hiring and training phases of

various health clubs such as Gold s Gym,

Living Well Fitness, Woman s Workout World, Centre Club, Body Management Center, and

Illinois Beach State Resort Health Club. Provide and maintain the highest level of

customer service in a high volume retail environment through personal actions and

development of the staff. Trained staff in various functions of gym operations, fitness

orientations and customer service.

Personal Trainer: Dedicated to changing lives by providing safe, effective and results

driven health education and fitness training. Emphasize movement skills, fitness,

wellness, and self-confidence. Specialized in sport specific training, functional training

and disease management. Experience in training high end clients such as professional

athletes, CEO s, VP s, providing flexibility and confidentiality.

PART TIME POSITIONS

Various

part time and contract positions held during slow seasons and in addition to the

full time employment such as:

Teacher (for adult education), Purchasing Manager, Buyer, Medical Office Assistant,

Chiropractic Assistant, Occupational Therapy Assistant, Cashier, R & D Clerk,

Receptionist, Administrative Assistant, Sales, Recruiter, Spokes Model, Model

COMPUTER SKILLS

Word, Excel, Power Point, CYMA accounting, Quick Books, Staff Suite, Crystal Reports,

Temps Plus, Outlook, Internet, SalesForce, ADP-HRB, ACT, ACPAC, MicroJ Plus, HRB, Various

proprietary Programs

EDUCATION/TRAINING

Masters of Science in Management

and

Bachelor of Science in Business Management

Madison University, Gulf Port, Mississippi

Certified Life Coach in Business and Wellness- N.E.S.T.A

Certified Wellness Coach- Wellcoach.com

Certified Personal Trainer ?NASM, N.E.S.T.A

Certified Sports Hypnosis- N.E.S.T.A

MEMBERSHIPS

NAPW

National Association of Professional Women

SHRM

Society for Human Resources Management

*Excellent professional and personal references available upon request *

2004-present Coaching Grayslake/IL

Life/wellness Coach - The coaching process addresses specific personal projects, business