Billing

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Rocky abo4ki@r.postjobfree.com: ***-***-9320Cell: 920-205-0773300 W. Crossing Meadows Ln Appleton, WI 54913

Professional Experience

DePere, Wisconsin

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Billing and Enrolment Specialists

Humana Inc.

- Research and utilize internal systems to solve billing accounts and enrollment issues

- Critical analysis and assisting employers, agents, and members on insurance related enrollment and changes

- Actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience

- Demonstrated and proven analytical, organizational, team building and listening skills

- Follow State and Federal guidelines and mandate

Milwaukee, Wisconsin

9/1/2005

- 12/1/2007

Financial Aid Assistant

University of Wisconsin - Milwaukee Financial Aid

- In-depth knowledge of internal financial structure, including analysis and process of financial data.

- Ability to focus efforts on external and internal clients, address their needs, provide quality service through call center and front desk, and ensure client satisfaction

- Use of internet and internal intranets to access and interpret financial information

- Maintain and file confidential material and assists in project

Milwaukee, Wisconsin

9/1/2003

- 9/1/2005

Supervisor

Burger King

- Trained employees and effectively utilizes policies and procedures to complete tasks and ensures accuracy

- Oversees operation and manage group of 15 employees

- Handled front-end operations, including resolution of customer complaints

- Coordinate inventory and ordering of all stock order supplies

- Completes tasks with a concern for all the details involved; monitors and checks work or information to meet quality standards

Education

01/1/2008

Master of Business Administration - Operation Management

Colorado Technical University - Online

01/1/2007

Economics

University of Wisconsin - Milwaukee

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