Amanda AbbottKnox

Email: abo4ju@r.postjobfree.com

Address: **** ********* ******

City: Okemos

State: MI

Zip: 48864

Country: USA

Phone: 517-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Amanda Abbott Knox

517-***-**** cell

abo4ju@r.postjobfree.com

Core Competencies

aa Instructional Strategy aa Gap/Needs Analysis aa Project Management

aa Trainer aa Technical Writing aa Human Resources

aa Curriculum Development aa Management aa Educational Best Practices/

Adult Learning Theory

Professional Experience

Learning Division Manager

Municipal Employeesaaa Retirement System of Michigan (MERS) Lansing, MI

June 2007-September 2012

MERS is a $6.5 billion trust and retirement plan for municipalities in Michigan. MERS offers

retirement, insurance, and investment solutions.

aa Reported to the Officer for Organizational Development (job title has since changed)

aa Responsible for internal staff training, some external customer education programs, and

some board member orientations/education

aa Created curriculum and educational strategies for internal staff in connection with the

strategic business plan and professional development goals

aa Approached training through a blended learning framework which combined instructor-

led classes with eLearning modules created in Adobe Captivate. Partnered with the HR

team to incorporate mentoring, coaching, and professional development activities

aa Designed and develop training materials using MS OfficeA(R) products (Word, Excel,

PowerPoint, Visio, Publisher) and some work in Adobe Captivate eLearning authoring tool.

Also used SnagItA(R) and VisioA(R) to create materials.

aa Worked with officers and directors to define the training needs for their teams and then

worked with subject-matter-experts to develop training materials

aa Partnered with various divisions for training development including Service Center (call

center), Operations, Human Resources Information System, Records Management

System, new product development and implementation, and in creating customer

portals

aa Training topics included policy, compliance, procedures, computer software and other

technology, financial/investment concepts and product terminology, customer service

excellence

aa Delivered training classes including new hire orientation and supervisor training classes

(classroom style training) and coordinated trainings when other trainers were used for

specific topics

aa Wrote assessments and other evaluation tools (surveys, observation checklists,

feedback forms)

aa Managed and vetted contractors and vendors related to training and instructional

design

aa Provided oversight for one full-time instructional designer and one part-time contractor

for the design and development of training and education materials. Had functional

authority over the Departmental Coordinator

Human Resources Generalist

Municipal Employeesaaa Retirement System of Michigan (MERS) December 2004-June 2007

aa Reported to the Human Resources Director

aa Performed tracking, scheduling, and logistics for department meetings and training

activities

aa Provided oversight of activities committees, wellness committee, and events

aa Performed resume screening, assisted in interviews, and facilitated portions of the on-

boarding process for new employees

aa Completed benefits transactions with third-party-administrators for our staff

Assistant Administrator

KuaaauIpo Home for the Developmentally Disabled El Monte, CA

July 2003-August 2004

aa Reported to the owner of the company

aa Responsible for managing client records and medicine distribution, scheduling, and

logistics for clients

aa Interfaced with social workers, doctors, day-program administrators, and family

members

aa Managed two staff members and their schedules, performance, compliance and training

Office Manager and Salesperson

Ritz Catering Glendora, CA

August 2001-April 2003

aa Reported to the owner of the company

aa Created marketing materials for mailings, website, and direct distribution

aa Increased business 15% through cold call contacting and by closing deals for customers

who contacted the company through the website or by telephone

aa Managed events and catering staff including training, supervision, and quality control

aa Maintained client records, scheduling and performed some inventory management

Recruiter and Trainer

SOS Employment Group Cedar City, UT

June 1999-August 2001

SOS Employment Group is a talent-based solutions provider for staffing services, professional

placement, and recruitment

aa Reported to the Branch Director

aa Managed key client relationships with companies who needed temporary workers,

temporary-to-hire workers, or contract employees through head-hunting activities

aa Provided oversight of three shifts of employees for training, performance management,

and scheduling

aa Performed quality assurance assessments with clients and provided on-call 24/7 support

for staffing requirements

aa Performed cold call contacting for sales

Customer Service Representative

Metalcraft Technologies, Inc. Cedar City, UT

June 1997-June 1999

Metalcraft is an aerospace components fabricator. Their customers include Boeing, Lockheed

Martin, and Northrup Gumman.

aa Reported to the Director (job titles have since changed)

aa Managed key client relationships with McDonnell Douglas (now Boeing) and Boeing

aa Ensured that the components ordered by the customer were moving through the

fabrication process on time and meeting quality requirements

aa Some sales pertaining to liquidating inventory stores

Education

Master of Arts, Education (Curriculum and Instruction) Chicago, IL

Saint Xavier University, Chicago

Bachelor of Arts, English Cedar City, UT

Southern Utah University

Professional Certificates

Business and Leadership Certificate University of Michigan, Ross School of Business

Project Management for Trainers Certificate American Society for Training and Development (ASTD)

Instructional Design Certificate American Society for Training and Development (ASTD)

Human Resource Generalist Certificate American Society for Employers, Detroit

Supervisor Certificate American Society for Employers, Detroit

Professional Associations

Member Society for Human Resources Management (SHRM)

Member American Society for Training and Development

Other Skills

aa Acquainted with terminology and processes which relate to investments and retirement

products, some insurance products

aa Have some experience using blogs, wikis, and social bookmarking websites in learning exercises

Contact this candidate