Customer Service High School

Catherine Gober-Pratt

Email: ********@***********.***

Address:

City: Norfolk

State: VA

Zip: 23503

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned Bank Teller, well versed in excellent customer service, with strong communication skills, sales experience and a deep knowledge of the banking industry.

Educational Background:

High School Dipolma from Health Careers High School, San Antonio TX 1/2001 to 5/2005 (General/Core Curriculum)

High School Dipolma from Austin Community College, San Antonio TX 1/2001 to 10/2012

High School Dipolma from San Antonio College, San Antonio TX 1/2001 to 10/2012

High School Dipolma from Old Dominion University, San Antonio TX 1/2001 to 10/2012

Job History / Details:

Summary

Seasoned Bank Teller, well versed in excellent customer service, with strong communication skills, sales experience and a deep knowledge of the banking industry.

Highlights

Cash handling expertise

Currency and coin counter

Night and safe deposit procedures

Safe and vault operation

Rapid 10-key data entry

Compliance, banking laws and regulations

Practiced knowledge of bank security systems

International funds transfer process expertise

Accounting systems and software

Ledger and balance sheet competency

MS Office proficient

Exceptional customer service

Strong sense of banking ethics

Savvy relationship-builder

Reliable

Goal-oriented

Excellent communication skills

Sales expertise

Advanced clerical

Debt and credit management

Positive

Energetic

Strong account analysis skills

knowledge

Accomplishments

Business Teller

Vault Teller

Often placed at other branches to help/train staff

Experience

May 2011 to September 2012

Quarry Hofbrau San Antonio, Texas

Bartender

Executed accurate cash and credit card handling with proficiency in a very high volume atmosphere while making a very wide variety of drinks, using extensive wine/liquor/beer knowledge, and offering excellent customer service.

other duties included: nightly cash drawer and credit card balancing, inventory and order placement, assisting in booking live entertainment and staffing.

February 2008 to July 2011

J. Alexanders San Antonio, Texas

Bartender

Established many regular customers in a very posh/elegant bar of a fine dining steakhouse.

Very experienced in customer service and establishing and maintaining high profile clientele.

Cash and credit card handling, professional atmosphere, drawer balancing, and regulating inventory.

Use of vast Wine knowledge and Specialty Drink recipes.

December 2006 to January 2008

All Homes Mortgage Austin, Texas

Assistant Loan Processor

Started as the Receptionist and within 3 months was promoted.

Specialized in verifications for FHA home loan applications.

Involved: credit research and working with all three credit bureaus, verifying lines of credit, payment histories, employment histories, rental verifications, bank statement and account balance histories, and also working with creditors for debt consolidation.

Assisted with credit repair, marketing, accounting, and staffing.

May 2006 to January 2007

First Texas Bank Round Rock, Texas

Bank Teller/New Accounts Repesentative

Opened new customer accounts, including checking, savings and lines of credit.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Trained employees on cash drawer operation.

Coordinated daily cash reconciliation at a high-volume location.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Handled various accounting transactions.

August 2005 to May 2006

Compass Austin, Texas

Bank Teller

Processed sales referrals and promoted bank services and products.

Established new customer accounts including checking, savings, lines of credit and loans.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Organized, stocked and maintained the teller window area.

Assembled in-store marketing displays.

Processed quarterly Vault and ATM audits with a zero error rate.

Trained employees on cash drawer operation.

Handled various accounting transactions.

Examined checks for identification and endorsement.

Collected member loan payments.

Processed treasury, tax and loan payments.

Sold cashier's checks, traveler's checks and money orders.

Executed wire transfers, stop payments and account transfers.

Processed exchange and foreign currency.

Advised clients on mortgage, educational and personal loans.

Delivered prompt, accurate and excellent customer service.

Maintained friendly and professional customer interactions.

Education

2005 Health Careers High School San Antonio, Texas

High School Diploma

A National Blue Ribbon awarded magnet school specialized for students seeking occupations in healthcare.

Austin Community College Austin, Texas

General/Core Curriculum

San Antonio College San Antonio, Texas

Bioscience

Phi Beta Kappa awarded Honor student

Old Dominion University Norfolk, VA

Biochemistry/Health Management

I am beginning classes at Old Dominion in the Spring of 2013 to finish my B.S. in Biochemistry.

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