QUALITY ASSURANCE

MICHAEL E. HOFFMAN

Beavercreek, OH ***** 937-***-**** 937-***-**** abo4dq@r.postjobfree.com

QUALITY ASSURANCE ANALYST

Detail-focused and thorough QA Analyst offering ten years of experience identifying, correcting and documenting flaws in technology products and systems. Qualified IT Professional who has a broad background implementing technology solutions that increase efficiency and maximize profit. Well-organized Testing Analyst who takes pride in delivering bug-free products by discovering and solving the root causes of technology issues.

Core Competencies

Quality Assurance Information Technology Field Software Development Support

Oracle Databases Customer Satisfaction Test Strategies and Plans SQL Queries

Documentation Time Management Requirements Testing UNIX and NT Operating Systems

Professional History

R+L CARRIERS, Wilmington, OH (June 2008 to Dec. 2009)

A company that offers shipping and logistics solutions.

Test Writer, Information Management Technology

Exposed defects in shipping software by comprehensively testing new products to guarantee customer satisfaction upon delivery. Served as the Testing Team Leader for large validation projects to ensure all functionality requirements were sufficiently covered. Prepared high-level test strategies, including business help-star requests, enhancement specifications and developer change management requests. Met with the QA Test Director to review testing strategies and to plan formal test cases. Reported defects in the company defect tracker, and communicated with key developers to gain clarity about findings. Juggled a number of test assignment priorities in a time-sensitive environment where there was no specific product release process.

Key Accomplishments:

Discovered a serious issue with rate calculations on quotes for deliveries to Alaska. Retained revenue and profits by catching the problem before the software was released.

Awarded with “Pride Points” by management for accurately completing cost estimates.

Decreased the time it took to correct defects and test functionality by using SQL queries to isolate the root cause of problems.

ELSEVIER DAYTON, Miamisburg, OH (April 2005 to May 2008)

A publisher of technical, legal and scientific subscription-based content.

QA Test Analyst

Discovered requirements defects by completing both manual and automated tests on applications offered through the Reed Elsevier brand of subscription-based web content. Reviewed product user requirements, developer designs and UCD user-interface specifications to author test cases. Executed validation steps using Oracle databases and SQL queries. Reviewed logs on both UNIX and NT server operating systems. Utilized Mercury Quality center to test and report defects.

Key Accomplishments:

Ensured the quality of multiple applications, including: Science Direct, Scopus, back-office billing reports and customer reporting tools.

Received the “Piece of the Solution” award for working on Easter weekend to ensure there were no critical defects in the final build of Science Direct prior to its release

Michael Hoffman Page 2

REYNOLDS & REYNOLDS, Kettering, OH, Duluth, GA, Columbia, SC (Jan. 1994 to April 2005)

A provider of automotive dealership software and consulting solutions.

Business Systems Analyst, Quality and Testing (Jan. 1999 – April 2005)

Designed and implemented system and regression test plans for software quality testing projects. Completed requirement, product and development reviews for a product with a user base of 10,000. Executed ongoing patch testing prior to the release to customers. Maintained test documentation and served as the point of contact for integration questions. Structured end-to-end tests from the data source (legacy system) to the end-user’s interface that exposed issues in the transfer of data.

Key Accomplishments:

Received a promotion to a higher tech band for consistently completing high quality work.

Earned respect of peers and superiors due to 10 years of experience in the field. Invited to pre-requirement brain-storming sessions to get the end-user perspective.

System Support Specialist II, Computer Systems Division (April 1996 – November 1997)

Resolved problems with the Reynolds system by taking inbound customer calls nationwide. Assisted with online programming to ensure all forms contained the required specifications. Advised consultants on issues that involved how technology impacted business flow. Executed necessary software changes remotely that customers were unable to perform.

Application Specialist/Customer Training Consultant (Jan. 1994 – April 1996)

Installed front-end business systems computer applications, and trained clients to use them effectively. Traveled extensively to customer business locations in the Carolina states and other southeastern locations. Acquired a strong knowledge of the ERA dealership management system that included accounting, payroll, accounts payable, vehicle management, sales, finance and insurance management applications. Led weekly presentations for other trainers during the progress of dealership installations and conversions.

Education and Military Service

Bachelor of Arts in Mass Communications (1993)

Wright State University, Dayton, OH

Graduated cum laude.

Military Service

Served in the Air Force from 1970 – 1976 and the Reserves from 1976 – 1979.

Received an Air Force Commendation Medal in 1975-1976.

More Information: http://www.jobfox.com/people/Michael-Hoffman

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