ENGINEER
Resume:
Peter Ho
Castro Valley, CA *****
abo4aj@r.postjobfree.com
http://www.linkedin.com/in/peterho1234
FIELD SERVICE/EQUIPMENT ENGINEER
Highly skilled Field Service Engineer bringing depth of experience and expertise in diagnosis, providing correction and servicing at customer site while providing high levels of customer satisfaction.
PROFESSIONAL QUALIFICATIONS
Excellent Troubleshooter
Analytical
Diagnostic Skills
Problem Solving Abilities
Meet/exceed deadlines
Excellent Customer Service Skills
Facilitate Solutions to Software issues
Resolve Hardware issues
Timely Problem Escalation
Self Driven and Directed
Mandarin
Travel
PROFESSIONAL HIGHLIGHTS
Reduced the catastrophic impact of unscheduled downtime by 10 %, by performing
preventive maintenance with emphasis on quality.
Tested final product for reliability total over $60 million dollars worth of semiconductor fabrication
equipments to customers with zero defects.
Achieved goal of maximum tool uptime 87% and increased profitability.
Provided cross-training for co-workers, shared technical information which resulted in increased production.
Ensured that $3 million dollars equipment passed a reliability test with zero manufacturing defects while
reducing customer complaints by 20%.
Reduced cost of manufacturing (30%) by catching defects with In-Circuit Tester GR2276.
EDUCATION - BSEE, New York Institute of Technology, Old Westbury, NY
EXPERIENCE
Applied Materials, Inc. 1995 – 2009
Customer Engineer III ( Lehi, Utah & Santa Clara, CA 1999 – 2009 )
Answered customer service calls to resolve equipment problem and bring system back up to
production readiness. Ensured that equipment availability goals were meeting volume ramp
supporting Intel’s 24/7 Wafer Fab and Intel/Micron Flash Technology’s 24/7 Wafer Fab.
Completed 5 startup tools (300mm Producer CVD) total worth of $10 million dollars at Intel/Micron Flash Technology Wafer Fab in Lehi, Utah.
Troubleshot vacuum system and chambers that ran process with toxic gases like silane, NF3, microwaves
and RF.
Peter Ho Page 2
(510) 585 – 8611 abo4aj@r.postjobfree.com
Built and maintained customer’s satisfaction through clear, consistent communication and shared of
collective knowledge, resulting in increased production by 10 %.
Functioned as an equipment specialist for High Density Plasma CVD semiconductor fabrication equipment for 8 years at Intel Corp.
Completed 4 startup tools (HDPCVD) total worth of $12 million dollars at Intel Corp.
Improved Intel’s CVD module maintenance cycle time (30% reduction), repair mean
time -to-failure (12% improvement), and equipment uptime (20% improvement).
Achieved regular preventive maintenance and services of Delatech Abatement System.
Final Test Engineering Technician ( Santa Clara, CA 1995 – 1999 )
Tested and shipped over 20 semiconductor fabrication equipments in final test: such as 200mm HDPCVD, SACVD & DCVD.
Contributed to development of quality final test process, reduced test cycle time by 10% per equipment and zero manufacture defects.
Troubleshot vacuum systems, fluid flow, pneumatic sub-system, RF, microwaves and chambers that run processes with toxic gases like silane, phosphine and NF3.
LOCKHEED MARTIN Sunnyvale, CA 1990 – 1994
Product Assurance Test Engineer
Prepared test program development, debugged GR2276 test fixtures and functional test of electronic circuit boards used in the missiles.
Identified defects and initiated component replacements, resulting in fewer repaired and
30% increased in production.
SKILLS
Expert in servicing Semiconductor Fabrication Equipment:
200-millimeter (8 inch wafer size) CVD, SACVD and HDPCVD
300-millimeter (12 inch wafer size) Producer CVD, HARP and SACVD
Test Fixture Design, Automation Test Equipment, In-Circuit Tester GR2276
LinkedIn Reference - “Peter was one of the most hard working and top performing Applied Materials field service engineers that I have worked with at Intel. His equipment knowledge and tenacious work ethics were valuable traits that contribute a lot of values to Intel over the years, and he was always ready to go the extra length to fulfill customer requests. He was also a superb team player and well liked by Intel technicians and engineers.” May 20, 2009, Top qualities: Personable, Good Value, High Integrity, hired Peter as a Field service equipment support in 2000
See additional LinkedIn References at http://www.linkedin.com/in/peterho1234
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