Customer Service Manager
Resume:
MargaretR Foster
Email: abo49k@r.postjobfree.com
Address: ***** ******* ***** ****
City: Huntingdon
State: PA
Zip: 16652
Country: USA
Phone: 814-***-****
Skill Level: Experienced
Salary Range: 38
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Margaret R Foster
11050 Horning Woods Road, Huntingdon, PA 16652
abo49k@r.postjobfree.com
COMPUTER AND BACKGROUND SKILLS
MS Office 2010 Outlook JD Edwards
Windows XP/ Vista WordPerfect PeopleSoft
MS Works Lotus 1-2-3 Ceridian
ADP PR/HR Perspective OIT 32 (document storage)
Kronos Timekeeper Record Now Plus CTR Payworks ADP
TimeSaver (Timekeeping) Peachtree Accounting
Problem solving, multi-tasking, special projects, seminars for computer skills, payroll laws, customer service, and leadership
EDUCATION
Associates Degree in Specialized Business
DuBois Business College July 1997 Dec. 1998
1001 Moore Street 3.36 GPA
Huntingdon, PA 16652 40+ WPM 14k SPM
WORK EXPERIENCE
FIRST QUALITY ENTERPRISES INC Jan. 2005 Feb. 2013
101 Innovation Blvd, Ste 314 $37,975 annual
State College, PA 16803
Payroll Specialist
I processed weekly/hourly payrolls, calculating retro pay, updating employee information (Federal, State, Local and Local Services Tax, direct deposits, garnishments, United Way deductions); Verifying payroll tax and garnishment files for transmission, verifying invoices match file totals and emailing to corporate finance; Maintaining multiple Excel spreadsheets for verifying monthly, quarterly, and yearly taxes, tax adjustments, United Way contributions, ADP Billing Invoices; Tracking LST deduction, uncollected company store deductions, direct deposit rejections, stale dated checks and reissuance; Assisted in the software conversion from ADP to JD Edwards; Attended seminars for Excel and Payroll Laws
Other duties: Employment Verifications, notification to courts of terminated employees with garnishments, FedEx shipping, sorting mail, filing, organization of files; Assisting HR with data entry; Directing HR with proper completion of Payroll documents: Scanning/Indexing documents in to OIT 32
MATREYA INC Oct. 2003 Jan. 2005
168 Tressler Street $8.75/ hour P/T
Pleasant Gap, PA 16823
Office Assistant
My duties included: Answering multi-line phone, taking orders by phone, fax, and Internet: Processing Invoices and accounts receivables, collection of past due accounts, calling in Purchase Orders; Entering chemical procedures onto the computer system; Updating several spreadsheets, Inventory Database, and product information
Software used includes: Peachtree Accounting, Excel, MS Word, Internet, Outlook, and Access
NITTANY OIL COMPANY May 2002 Sept. 2003
321 N Front Street $20,000 annual
Philipsburg, PA 16866
Store Manager Mini Mart #214
I was in charge of the daily operations for the 24-hour convenience store and employees; Including: hiring, training, supervision, daily and weekly reports, ordering merchandise and deli supplies, gas and diesel inventory, checking in vendors, deposits, cash flow, store inventory, scheduling employees, time card verification, customer service and food preparation; Competitive gas pricing. Software include: MS Word and Excel (designed and maintained spreadsheets for daily sales and employee scheduling)
SHANER HOTEL GROUP March 1999 Oct. 2001
1965 Waddle Road $9.20/ hour
State College, PA 16803
Payroll Assistant
I processed all data entry for new hire information, terminations, direct deposits, setting up garnishments and processed weekly garnishment checks; Trouble shooting employee problems with payroll questions, problem solving for 52 hotels and 2 restaurants with Timesaver HR/Payroll system; Processing weekly and biweekly payrolls, W-2s, employment verifications, collecting union dues, AFLAC, United Way, Hole-in-the-Wall pledges, and payments to said organizations; Maintaining multiple spreadsheet for tracking purposes; Assisted in the conversion of PeopleSoft from Ceridian Payroll. Software used includes: PeopleSoft HR/Payroll, Ceridian, TimeSaver Timekeeping, MS Office 97, Internet and Outlook.
Other duties: filing, ordering office supplies, stuffing payroll checks, sending payroll checks and other documents to all locations
INTERIM PERSONNEL Apr. 1996 Feb. 1998
(Now known as Spherion) $5.25/ hour
1040-3 Benner Pike
State College, PA 16801
Temporary Assignments
UPS Auditor
Penn Stater Conference Center Hostess
GOODWILL INDUSTRIES Sept. 1994 March 1996
PO Box 684 $15,600 annual
DuBois, PA 15801
Store Manager State College
I was in charge of the daily operations of the store and processing center, hiring, training of employees; reviewing daily reports, organization of merchandise and displays
HILLS DEPARTMENT STORE Jan. 1988 Sept. 1994
(Out of Business) $7.00/ hour
2121 S. Atherton Street
State College, PA 16801
Merchandise Movement Supervisor
I directed the stocking crew and the flow of freight, receiving, ticketing, and stocking of shelves/racks; Assisted in the reorganization of sales floor layouts (softlines and hardlines), customer service, cashier, layaway, service desk, bank deposits, inventory control, auditing, and loss prevention; Competitive shopping; Attended seminars for Customer Service and Leadership; Traveled to other stores for display floor set up
Other positions held: Department Manager for Girlswear, Hoisery, Hardware/Automotive, and Back-up Head Cashier
If you contact employers prior to 1999 for verification, you will need to use my former name, Margaret (Margo) R. Carra
References available upon request
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