Customer Service Management
Resume:
Dawn Plybon
Email: *********@********.***
Address: **** ******** *****
City: Fulton
State: MO
Zip: 65251
Country: USA
Phone: 573-***-****
Skill Level: Management
Salary Range: 60
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Dawn M. Plybon
1410 Colonial Drive
Fulton, MO 65251
14 years of HR Professional Experience
Jenny Craig International Fulton, MO
Human Resources Business Partner January 2003- September 2012
Relocated to Missouri for a field position created to support the Central Division Directors (14 markets, 150 centres, 800 employees) and the Director of Operations for Canada. Support includes but is not limited to: employee relations issues, training and development, internal investigations, rebuttals to the EEOC and the Human Rights Commission in Canada, and representing the Company in mediations at the above agencies.
Generalist role which includes support with workeraaas compensation and benefits; and
Staffing/Recruiting for management level and above.
Manage reports for all exit interviews/surveys for both divisions.
Manage all Employee Relations issues including internal investigations and provide monthly report outlining all issues and the recommended resolutions.
Diagnose problem areas, develop training, and implement changes by training the division, market, and centre directors.
Advise and implement the transitional process for centres in the U.S. and Canada purchased by franchise owners including notification memos and severance packages w/ releases.
Clear understanding of Business Operations to support the Division teams in the management of their employees for improved productivity and decreased turnover.
Jenny Craig International Carlsbad, CA
Employee Relations Representative- June 2001 to January 2003
Responsible and accountable for Company employee relations including unemployment claims, employee grievances, agency complaints, and employee counseling
Apply knowledge of concepts, practices and procedures to interpret and apply company employee policies and comply with federal and state laws
Conduct exit interviews and provide monthly reports
Prepare the annual EEO-1 report
Process and verify I-9 forms
Review, research, provide documentation and track agency complaints
Provide status reports to executive management team
Diagnose problem areas, develop training and implement changes by training the Executive team, Divisional and Regional Supervisors
Member of the Special Events committee
Remedy Intelligent Staffing San Diego, CA
Staffing and Customer Service Supervisor- August 1998 to May 2001
Extensive training as a staffing coordinator in all facets of the industry including Clerical, Accounting, Legal, Light Industrial and Call Center staffing both temporary and permanent placement
Assisted in the development of two divisions in the San Diego Region (Light Industrial and Caller Access)
Developed and implemented recruiting plans for diverse clientele via community networking
Conducted interviews and skills assessment for potential associates
Responsible for accurate reporting and processing of associatesaaa payroll
Developed a tracking and correspondence system to ensure full payment of accounts receivable resulting in a 98% current aging report
Conducted weekly and quarterly reviews to ensure client satisfaction
Supervised associatesaaa work performance and provided feedback when necessary
Member of the Remedy Recruiting Committee
Computer Skills
Advanced Microsoft Office Suite
Powersource
ADP
Etime
Global Compliance
Education
University of Phoenix- 2 years Business Management
Iowa State University- Hotel/Institutional Management 2 years
International School of Brussels, Belgium
Member of SHRM
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