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Customer Service Sales

Location:
Batavia, OH
Posted:
October 18, 2012

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Resume:

Wanda McPhillips

Email: abo460@r.postjobfree.com

Address: **** ******** **

City: Batavia

State: OH

Zip: 45103

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Wanda F. McPhillips, CCE, ICCE

513-***-**** (cell)

513-***-**** (home)

abo460@r.postjobfree.com

1222 Parkside Dr.

Batavia, OH 45103

SUMMARY OF QUALIFICATIONS

Certified Credit Executive and Certified International Credit Professional experienced in both domestic and international credit looking for career management opportunity with stable, employee friendly company. Proven leadership and management skills with a focus on customer service and relationship building.

Accomplishments include:

aa Lead team in producing company record low Days Sales Outstanding (41 days) and cash flow improvement

aa 30% reduction in amounts past due

aa Implemented credit scoring system so that consistent credit decisions could be made in minutes instead of days.

aa Improved uploaded lockbox hit rates and reduced errors by 50%

aa Formulated credit policies and procedures for three companies.

aa Assisted with three system conversions

Skills include teaching and training, building relationships with both external and internal customers and general accounting tasks such as journal entries, general ledger account reconciliations, bank reconciliations, cost and profitability analysis, and audits. High integrity, excellent communication skills, customer service and sales knowledge.

Systems experience includes:

aa AS400

aa Great Plains

aa J.D. Edwards

aa SAP

Professional Experience

Scout and Talent, New View Management Group, Cincinnati, OH 1/12-present

Prospect for new talent, bookings.

Account Executive, TekCollect Corporation, Columbus, OH 1/12 aaa 9/12

Prospect, cold call, and make sales presentations on collection services to potential clients.

Manager, Credit & Collections, BASF Corp (formerly Cognis Corp), Cincinnati, OH 06/09-09/11

aa Formulated and facilitated training on and enforcement of policies and procedures with staff of 3 and operations personnel. Lead communications and improved teamwork and performance measures through leadership by example.

Accomplishments:

aa Reduced DSO by 5 days to a company record low of 41 days on A/R portfolio of $100 Million

aa Held bad debt write offs to less than .5% of sales

aa Improved cash flow to a company all time best by converting customers to electronic billing and payments and making proactive collection calls.

aa Implemented monthly cross functional meetings with sales, controllers, and customer service to improve relationships and develop teamwork

Director of Accounts Receivable, First Group America, Cincinnati, OH 01/08-02/09

aa Supervised staff of 26 people in collections, cash application, billing, and customer service

Accomplishments:

aa Reduced DSO by 10 days on A/R portfolio of $350 Million

aa Successfully integrated AR and billing from two acquisitions into FGA systems and processes

aa Worked with bank personnel to improve uploaded lockbox hit rates and reduced errors by 50%

Credit & Collections Manager, Executive Jet Management, Cincinnati, OH 09/03-08/07

aa Supervised A/R Specialist in collections and cash application activities, represented company in A/R related litigation and bankruptcy issues, led presentations in sales meetings, conducted collections and customer visits, participated in companywide project teams to identify metrics and improvements and approve new contracts.

Accomplishments:

aa Implemented credit scoring program that improved credit approval process from days to minutes and ensured consistency in credit decisions.

aa Reduced past due receivables by 30%

aa Authored, led training, and promoted adherence to new credit and collections policy

aa Successfully represented company in arbitration hearing which resulted in collection of $200K account

aa Increased security of receivables by enhancing credit application and adding additional terms and conditions to contracts

Credit Manager, Riemeier Lumber Co., Cincinnati, OH 06/02-08/03

aa Responsible for all aspects of credit investigation, analysis, approval and collections, tracked and facilitated filings of all security instruments, reviewed contract billings and job status reports to determine stage of collections

Accomplishments:

aa Successfully converted risky receivable to secured promissory note

aa Improved cash flow by decreasing payment time on credit card transactions by 3 days

aa Secured POS transactions by implementing check guaranty system

Staff Accountant/A/R Supervisor, Paramountaaas Kings Island, Kings Island, OH 07/99-06/02

aa Investigated and approved new accounts and managed risk on existing accounts, supervised, directed, and performed collection activity and cash application, performed interfaces and balanced ticket transfers from daily operations to J D Edwards, reviewed and maintained deferred income accounts, prepared and entered journal entries and performed account reconciliations, generated, consolidated, and reviewed invoices, reviewed and reconciled all 3rd party season pass and ticket sales and returns

Accomplishments:

aa Generated revenue and improved bottom line profit by approximately $125K annually through billing and collection of finance charges

aa Part of team which successfully converted A/R from in house system to J D Edwards software

aa Implemented system generated credit hold and exception reports

aa Developed spreadsheet to assist customers with tracking ticket sales, returns and payments due

A/R and Credit Manager and Asst. Controller, Caruso, Inc., Cincinnati, OH 03/98-07/99

aa Assisted controller with bank reconciliations and month end close, investigated and approved new accounts and managed all risk and associated collections, supervised and directed daily activity of A/R clerk in areas of cash application, account adjustments, and open price billings, verified and processed distributor rebates

Accomplishments:

aa Through cost/profitability analysis, helped identify and eliminate unprofitable route and save approximately $60K per year in expenses.

Credit Supervisor, Buckhorn, Inc. Milford, OH 11/92-3/98

aa Supervised and assisted A/R clerk in collections, cash application, and debit/credit entry, investigated and approved all new accounts and managed risk on existing accounts, reviewed and adjusted, or approved dealer commissions, performed all international collections

Accomplishments:

aa Improved order to cash process for key customer and collected past due balance of $1.5M

aa Reduced bad debt expense to less than 1% of sales

aa Developed performance management metrics

aa Wrote credit policy and procedures

Education

College of Mt. St. Joseph, Mt. St. Joseph, OH A.A Accounting, currently pursuing BS degree

Certified Credit Executive and Certified International Credit Executive

Activities and Awards

Distinguished Member Award aaa NACM-CFDD

Credit Executive of the Year aaa NACM aaa Ohio

Vice Chair on the Board of Directors for NACM Great Lakes Region

President of NACM-CFDD Greater Cincinnati

Certified Instructor for NACM CAP and ACAP programs

Graduate of Citizenaaas Police Academy and active volunteer with UTPD



Contact this candidate