Manager

Michael's InformationLocation: Warwick, RITitle: General ManagerExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2012-04-13 Helpful Links

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MICHAEL A. FEROLITO

142 Betsey Williams Drive (Cell) 401-***-****

Warwick, RI 02889 abo45h@r.postjobfree.com (Home) 401-***-**** General Manager PROFILE

Professional in Retail Management with over 18 years of store leadership experience

Self-starter with a highly motivating and goal driven work ethic

Enjoy operating and developing successful business relationships

Focus on selling complete solutions as a trusted advisor

Consistently focusing on driving top line sales and bottom line profits

Motivating employees by effectively communicating the company’s vision and goals

Always searching for ways to bring the business to the next level of successKEY SKILLS AND COMPETENCIES

Customer Service Change Management

Process Improvement

Leadership Development Strategic Planning

P&L Management

Sales Training New Business Development

Quality Assurance Brand Management

Business Strategizing

Financial Acumen

Vendor Relations

Loss Prevention

PROFESSIONAL WORK HISTORY General Manager - Staples Inc. Westerly, RI 1/2006 - 12/2011

Recognized as being a highly effective leader, resulting in four promotions within five years to position of General Manager of stores with annual sales revenue ranging from $2.5 million to over $4.5 million.

Lead new PC Tech services initiative that resulted in two stores becoming ranked in the top 10% of the company.

Managed large teams, including a Sales Manager, Operations Manager, three department heads and over twenty hourly associates, in high volume, fast paced retail environments.

Built teams of highly engaged associates through recruiting, development and timely performance management.

Grew year over year sales volume through creative merchandising out of the box strategy, while in line with the company’s strategic focus

Instilled a solutions based selling culture focused on achieving the company’s financial foals and strategic initiatives.

Increased annual sales revenue of the store’s top 100 customers by building business relationships with in store interaction, phone conversations and outside sales visits.

Store Manager - RadioShack Inc. Providence, RI 8/1993-1/2006

Promoted eight times to manage stores with annual sales volume ranging from $350,000 to $1.9 million.

Organized project for merchandising, staffing and opening the Warwick Mall store during the peak holiday shopping season, resulting in record breaking sales volume for a new store.

Consistently recognized for achieving outstanding personal sales results.

Achieved a top 50 store ranking out of 5600+ locations through innovative sales initiatives and earning the coveted Presidents Club and Leader Club awards.

Managed the entire day to day operation of seven different store fronts, earning over twenty Manager of the Month Awards and a Manager of the Year Award.

Successfully developed and mentored over twelve manager in training candidates that were promoted to the position of Store Manager.

Represented RadioShack in its partnerships with Monster Cable, LLC and Hewlett-Packard, Inc. as a District Sales and Product Trainer, responsible for the development of over 180 associates and managers.

Completed District Manager development program and successfully managed new store openings, relocations and remodels in addition to being a mentor and overseeing managerial development and sales results in five stores. TECHNICAL KNOWLEDGE AND SKILLS

Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Publisher, Microsoft Outlook, Adobe Acrobat, Adobe Photoshop, and a working knowledge of many other business applications.

Successful with computer networking, Microsoft Windows, computer security, cloud computing technology, computer hardware and computer maintenance.

Knowledgeable in managing and maintaining high volume copy and print production in individual or networked environments.

Extremely adept with learning new and emerging technologies and explaining technological concepts to others in a non-technical manor.

EDUCATION AND PROFESSIONAL TRAINING 2003 Dale Carnegie Leadership Training Effective Communications & Human Relations/Skills For Success 1993 University of Rhode Island - Kingston Rhode Island

Bachelor of Science in Applied Sociology – Organizational Analysis

Minor in Business Management

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