Customer Service Training

Tyler Tulloch

Email: *********@********.***

Address: **** **** ***** **

City: Ellicott City

State: MI

Zip: 49424

Country: USA

Phone: 202-***-****

Skill Level: Entry

Salary Range: 37

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUMMARY

~Experience in administrative assistance, government and public affairs, policy research, operations and event coordination, budgeting, supervising staff, and web design

~Graduated August 2012 with a B.Sc in Political Science from Grand Valley State University

~Skills: Drupal, SPSS, R, and Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint

EXPERIENCE

CMS Energy - Washington, D.C. June 2012 - Present

Federal Affairs Intern

~Manage administrative tasks including handling incoming communication, distributing mail, filing invoices and legal documents, scheduling meetings, and processing expense reports

~Responsible for preparing briefs of Congressional Hearings, trade association meetings, and court rulings for weekly executive report

~Research policies and issues affecting the energy and utility industries, at both federal and state levels; present findings to the Director and Executive Director of Federal Affairs

~Integral role in preparing company lobbying compliance guidelines and procedures checklist

~Write AP-style news pieces covering elections, legislation, tax issues, and PAC events for quarterly Employees for Better Government PAC newsletter

~Acquire extensive knowledge of energy market, regulations, and standards as well as cybersecurity issues affecting the industry; completed MISO Market Participant training modules and NERC Cyber Security Training; participated in 2012 U.S Chamber of Commerce Cybersecurity Summit

Grand Valley State University - Allendale, MI July 2010 - May 2012

Bookkeeping Assistant - University Bookstore (August 2011 - May 2012)

~Responsible for preparing daily cash reports and deposits, handling up to $160,000 per day

~Maintained invoice files and prepared invoices for payment, originating from 150+ suppliers

~Awarded Employee of the Month in April 2012 for superior work ethic, commitment to teamwork, and providing excellent customer service

~Generated reports utilizing Excel that served as an effective tool to measure year over year revenues and to forecast sales performance

Office and Information Technology Assistant - Campus Dining (July 2010 to April 2011)

~Assisted with installation and maintenance of hardware/software systems to support Campus Dining (managed by Aramark)

~Managed project to update and maintain over 6,000 student meals plans in Aramark databases

~Minimized waste, fraud, and abuse by performing regular audits of cash flow and employee point-of-sale usage at five dining locations

~Created financial reports that incorporated graphs to visualize data utilizing Excel; reports used at monthly budget meetings

Jackson Citizen Patriot - Jackson, Michigan May 2009 - June 2010

Assistant District Manager

~Coordinated daily newspaper delivery to over 20,000 subscribers; personally stepped in to ensure papers were delivered if a carrier was absent

~Managed team of up to five customer service representatives on rotating basis to cover weekend service hours

~Improved collections process through diligent efforts to follow up on late payments and special handling of customer issues

EDUCATION

Grand Valley State University - Allendale, Michigan August 2010 - August 2012

Bachelor of Science in Political Science International Relations Minor

~Wrote extensive research papers on various topics including: cross-national economic growth and inequality; media exposure and voter behavior; authoritarianism in Central Asia; and U.S. space policy

~Utilized political and economic databases and datasets to conduct research; Organized and analyzed data using Excel, SPSS, and R; created presentations of research findings using PowerPoint

~Organized and led 8 member student delegation to the 2012 Midwest Model EU in Indianapolis

~As Financial Officer coordinated and budgeted for International Relations Organization events hosting 75-100 student and faculty attendees; submitted funding requests up to $1,000

~Played integral role in university's internationalization efforts by socializing and engaging international students in campus life as a member of the International Student Organization

Jackson Community College - Jackson, Michigan August 2008 - August 2010

General Transfer Studies

~Dean's list (four semesters)

~Organized and led fundraising campaign as Marketing Officer of Alternative Break generating $4,000 in donations to send group of 12 of students to Galveston, TX to aid in cleanup efforts following Hurricane Ike

~Entrusted to manage $2,000 annual budget as Treasury Officer of Phi Theta Kappa

~Received Writing Fellows Nomination for excellent writing skills and Service Learning Award for role in Alternative Break

VOLUNTEER EXPERIENCE

State Society of Michigan - Washington, D.C. August 2012 - Present

Web Designer

~Develop and manage State Society website using Drupal to advertise Society and Michigan-related events, providing a valuable outlet for Michigan natives to connect in the DC area

~Create and implement a social media strategy and presence for the Society

PROFESSIONAL DEVELOPMENT

~NERC Cyber Security Training October 2012

~MISO Market Participant Training September 2012

~Workplace Respect Training August 2012

~Fraud Awareness Training August 2012

~Corporate Reputation Management Seminar June 2012

~Franklin-Covey Time Management Training August 2010

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