Manager Management

John Snetting

Email: abo41i@r.postjobfree.com

Address: *** ***** ******

City: Belle Plaine

State: MN

Zip: 56011

Country: USA

Phone: 952-***-****

Skill Level: Management

Salary Range: 80

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John R. Snetting

abo41i@r.postjobfree.com Mobile: 952-***-****

315 South Walnut Street, Apt 27 Jordan, MN 55352

Information Technology Professional

Offering 20+ years experience in the IT industry, with a focus on Program Management in the global securities, banking, and healthcare industries. Blend entrepreneurial spirit with business operations acumen to achieve unparalleled results. Skilled communicator able to establish and maintain win-win relationships with all staff, including C-level executives and key decision makers. Inspired and motivational leader with a proven ability to direct cross-functional, multi-state teams.

Areas of Expertise

Disaster Recovery Planning Testing Mainframe Computing Enterprise Storage (SAN) Midrange/Distributed Systems Management Change Control Problem Management Vendor Management Program Management Capacity Planning IT Operations Incident Management Financial Analysis Continuous Performance Improvement Change Management System Architecture MA Activities Cross-Functional Team Leadership Training Development

Professional Experience

Quatre S llc. Jordan, MN 2009 to Present

Boutique provider of audio and visual recording services and equipment.

Founder Owner

Wells Fargo Bank City, State 2009 to 2010

Leading provider of banking, mortgage, investing, credit card, insurance, and consumer and commercial financial services.

Infrastructure Planner Wholesale International Service Delivery

Hired to support the integration of Wells Fargo with newly acquired Wachovia Banks treasury operations. Identified and procured necessary infrastructure resources to deliver e-commerce services. Collaborated cross-functionally to determine project requirements, implement technical solutions, and perform forecasts for hardware, software and storage. Acted as scalation point for all issues.

Express Scripts, Inc. Bloomington, MN 2001 to 2008

Fortune 100 company that processes pharmaceutical claims for members at network pharmacies and at company-owned mail order pharmacies.

Program Manager Infrastructure Services (2003 to 2008)

Promoted to manage business-critical systems that supported companys home delivery pharmacy services operations representing $1B annually. Assembled and led decentralized team across 3 states, with 6 direct reports. Spearheaded innovative data management efforts and implemented best practices. Oversaw and managed vendor relationships, system maintenance, change control, and issue resolution.

Reduced unscheduled system downtime 95% by implementing change and problem management best practices, and performing both system maintenance and computing platform/technology improvements.

Increased local failover and disaster recovery capabilities by developing and implementing multi-year improvement program, enabling the company to deliver single system local failover within 30 minutes, and multi-system disaster recovery at a remote data center within 6 hours, with zero data loss.

Instrumental in increasing system capacity 300% while simultaneously improving application response time.

Continued

John R. Snetting

abo41i@r.postjobfree.com Mobile: 952-***-**** Page 2

Operations Manager Infrastructure Services (2001 to 2002)

Oversaw and managed 3rd-party contracts for outsourcing services, hardware maintenance, and software support. Provided financial support to the data center consolidation initiative and rationalized all maintenance contracts to support required SLAs.

Perot Systems Inc. Plano, TX 1998 to 2001

Former IT services provider, with offices in more than 25 countries. (Acquired by Dell, Inc. in 2009 for $3.9B.)

Business Operations Manager (1999 to 2001)Service Development Manager (1998 to 1999)

Developed and delivered IT services to Perot Systems accounts and internal business units. Scope of services including mainframe computing, enterprise storage, midrange/distributed systems management, Internet hosting, network management, and technical support consulting. Worked closely with and reported directly to the Director of Global Infrastructure Services.

Improved management and utilization of vendor resources by creating new rate-based system to accurately assess infrastructure use for customer-facing accounts.

Previous Professional Experience

Electronic Data Systems Plano, TX

Former multinational IT equipment and services provider. (Acquired by Hewlett-Packard Co. in 2008 for $13.9B.)

Senior Financial AnalystSenior Business AnalystProduct Specialist Account Executive

Rapidly promoted through a series of increasingly responsible positions. Leveraged financial analysis and business solution development expertise to support various IT outsourcing proposals. Scope of responsibilities included conducting baseline expense analysis of customer operations, costing of proposed solutions and determining proposal pricing. Prepared and delivered C-level presentations.

Education

Michigan State University East Lansing, MI

B.A. Business (Marketing)

Contact this candidate