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Customer Service Manager

Location:
York, PA
Posted:
October 17, 2012

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Resume:

Experinced food service worker can start asap (york)

Date: 2012-10-10, 3:00PM EDT

abo415@r.postjobfree.com

Leah M Garland

* ***** ******** **. ****, PA 17401 717-***-****

abo415@r.postjobfree.com

To secure a job where my experience as a Certified Manager, my education and innovative thinking can be used together to help an organization enhance and grow its vision and mission.

Education:

09/11-Present-Harrisburgh Area Community College

Restauraunt/Hospitality Management

11/07-2/08-Westchester School For Medical and Dental Assistants White Plains, NY

9/01-6/04- Mount Vernon High School Mount Vernon, NY

H.S. Diploma

Cumulative GPA: 3.1

Experience:

12/11-8/12-Wellspan York Hospital, York PA

FoodServices

Prepared a variety of menu items on a flat top grill at the customers request following approved procedures. Breakfast, Lunch and Dinner.

Weigh and/or measure ingredients, as well as wash, peel and cut various foods to prepare for cooking.

Responsible for tending the salad bar, receiving and storing food/paper supplies.

Assist cooks and kitchen staff with various tasks as mixing ingredients for green salads, fruit salads, and pasta salads.

09/10-04/11-Pelham High School (Chartwells Catering)

Daily use of POS system to complete transactions at a very high volume (grades 6-12)

Responsible for registers and deposits in the Al a Carte Cafe' as well as Hot lunch area.

Maintaining the hot and cold drink areas as well as frozen desert machines.

Socializing with students, staff and co-workers at a friendly but professional level at all times.

08/09-03/10-Westchester Orthopedic Associates White Plains, NY

Medical Receptionist

Responsible for answering phones at a very high call volume, maintaining a professional manner at all times and proper phone etiquette.

Making appts. for Pts. and taking messages for physicians.

Directing calls to the correct extensions

verifying insurance plans with various insurance companies.

07/08-09/08 - Morgan Stanley Mount Vernon, NY

Prospector

Interest potential investors in corporate bonds through way of cold calling prospects.

Perform filing and data entry.

09/03-07/08- Quiznos Subs New Rochelle, NY

Certified Shift Manager

Maintain and update employee's weekly schedule, ensuring sufficient coverage is maintained at all time to provide exceptional customer service.

Assist with interviewing and hiring of new employees as well as orienting new employees to all applicable rules, regulations and procedures.

Ensure store inventory is maintained on a daily basis in order to provide a high quality of customer satisfaction.

Involved in the decision making process of solving employee related problems as well as customer related issues.

Daily use of P.O.S system.

06/07-09/07- Acura Of Westchester Larchmont, NY

Evening Receptionist

Responsible for answering telephones at a very high call volume as well as directing calls to the correct extensions.

Maintaining a professional manner at all times and proper phone etiquette.

Responsible for receiving and verification of detailed messages as well as distribution to correct mailboxes.

Daily use of Microsoft Excel to ensure sales logs where maintained daily for each salesperson the in dealership.

Also assisted with letter writing as well as fulfilling a daily mailing list of documents to new

car buyers as well as potential customers in their neighborhood.

02/07-06/07-Layne Bryant Yonkers, NY

Salesperson

Performed specific tasks designed to assist customers and make their shopping experience as pleasurable as possible.

Suggest accessories and up sell products to help ensure store meets daily sales quota.

Additional Work History

The Smoking Q a restaurant located on the upper east side in Manhattan, i was offered a position there while working at Quiznos, i waitressed there for about a month but the transportation cost out weighed the pay so i resigned. They are currently closed.

The New York Athletic club (country club) located in Pelham Manor during the summers of

01,02 and 03. They have very high class fine dinning hall setting for Brunch, lunch and dinner and serve members with very high expectations of the dinning experience.



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