Service Technician
Resume:
Van Quoc Chau
Markham, Ontario. L3R 6Y5
***.*****@*****.***
Career Profile
Electro-Optical Technician.
Summary of Qualifications
• Many years of successful service in the technical service field (support and servicing).
• Diligent learner and quick adapter to work environments.
• Self motivated and team player
• Works well under pressure
• Strong contributor to creative and innovative thought; leadership skills
• Self invested and interested developing new skills and knowledge through work and training.
Work History
Panasonic Canada Inc. 2009 – 2013
Technical support specialist
- Resolved customer’s plasma and LED television issues within a 48 hour service level response time – with picture colours, cable connection setup, Wi-Fi setup and service calls.
- Key contributor of expertise to link cause of factory design to common issues.
- Provisioned new firmware upgrades and component modifications on assembly lines.
- Communicated new findings of defects to various areas of assembly; Parts department and factory operation.
- Conducted site visits to investigate persistent faults for analysis to include in a case reports.
- Managed the processes of all TVs’ Return Authorization.
- Used Microsoft Excel for data gathering to identify common issues for service, QA and factory.
- Repaired power supply and other logic boards; Steady hands in soldering station to remove / install electronics components on circuitry boards.
- Proficient of problem solving & attention to details.
Panasonic Canada Inc. 1989 – 2009
Service Technician
- Repaired fax machines & printers with colours issues & missing printing details. Troubleshooting Required eyes and hands coordination removing and installing components on boards.
Alpine / Luxman Electronics 1988 – 1989
Car stereo service technician
- Repaired and reconditioned car stereos for car dealers – Proficient in cleaning, packing and details.
Van Quoc Chau
48 Tangmere Crescent
Markham, Ontario. L3R 6Y5
***.*****@*****.***
Education
Electronics Engineering Technology Diploma 1988
Seneca College
Electronics / Electrical Diploma 1984
Central Technical School
Courses and Awards
- Annual new technologies seminars from Panasonic 2012
- WHMIS, St. John Ambulance 2011
- Windows Advance, Productivity Point International 1997
- Injury Prevention program, Industry Education Resources 1995
- Interpersonal Communication, Panasonic Canada 1993
- Working Smarter, Panasonic Canada 1993
- The Prolific Proficiency Award, Panasonic Canada 1991
- WHMIS, Humber College 1989
Interest
- Member of the social club Panasonic
- Committee Member on the Leisure Badminton Club
- Travelling
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