Customer Service Manager

Robert Sharpe

Email: **************@*****.***

SPECIAL AWARDS:Received a Ritz Blitz award for customer service in both 1998 and 2003

Received a Hidden Hero award in 2006

One of 6 finalists for Hidden Hero of the Year among 1200+ employees in 2006

COMMUNICATIONS/MARKETING:Provide technical support and solutions to end users at ALL levels in a hospital

Dealt directly with software vendors in finding solutions for technical problems

Developed and delivered presentations in group settings while in business school

Trained in marketing research and promotional strategies while in business school

Contributed to the United Way, American Heart Association, Relay for Life, child abuse prevention, and other charities as a hospital employee

ADMINISTRATION:Created written training materials for new employees in the department

Trained healthcare providers in a classroom setting on basic pc skills back in 1998

Trained 12 different employees within the MIS department over the years

Process, identify, and print hospital reports for physicians, dept. managers, and other employees.

Gained trust to access patient database and software containing patient information, employee passwords, and other confidential information

TECHNICAL:Completed network backups on servers running a Microsoft OS and HP UNIX servers

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Adobe Acrobat, Roxio Easy Media Creator 10, STAR patient administration and operations, McKesson Care Manager, Horizon Clinicals, Horizon Tracking Board/HEC charting (ER), Horizon Patient Folder (reset passwords), Physician's Portal (reset passwords and limited use), Roxio Creator 2009, Cloverleaf Interface Monitor, Solar Winds, Visual Basic, Win 98, Win 2000, Windows XP, UNIX

EMPLOYMENT HISTORY:

Tift Regional Medical Center Tifton, Georgia

MIS Computer Operator/Helpdesk 2000-2008

McKesson-HBOC Atlanta, Georgia

Contract employee at Tift General Hospital

MIS Computer Operator/Helpdesk 1997-1999

EDUCATION:

Troy University

Troy, Alabama

(completed two semesters of work toward a Master of Science in Management with an emphasis on Healthcare Management 2002-2003)

Valdosta State University

Valdosta, Georgia

Bachelor of Business Administration Degree in Marketing

Accolades for Valdosta State

When many people think of a school like Valdosta State, few people realize that Valdosta State University is, in fact, an excellent academic institution and not just another suitcase "college" in the South.

The students at the Harvey Langdale School of Business at Valdosta State University (VSU) are competitive not only in the Southeastern U.S., but they're also making a name for themselves on a national scale.

VSU SIFE (a marketing club at VSU), received a third place finish in a national competition which included over 800 participating schools.

business students finish #3 in the nation

VSU students also hold their own vs. large research based universities.

academic team "bowls" over Univ. of Florida in regional competition

Robert Sharpe

Contact this candidate