Customer Service Administrative Assistant

Morgan Jewett

Email: ********@*************.***

Address:

City: Hermon

State: ME

Zip: 04401

Country: USA

Phone: 207-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Reliable, competent and accurate Medical Billing professional with refined computer skills and strong ability to assist in efficient company operations, and provide excellent customer service to all patients. Patient oriented team member, with the utmost respect for rights, privacy and security for both staff and clients.

Educational Background:

High School Dipolma from University of Maine, Orono ME 1/2001 to 5/2005 (Education)

High School Dipolma from North Atlantic Regional High School, Orono ME 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Reliable, competent and accurate Medical Billing professional with refined computer skills and strong ability to assist in efficient company operations, and provide excellent customer service to all patients.

Patient oriented team member, with the utmost respect for rights, privacy and security for both staff and clients.

Skill Highlights

Administrative support

Schedule management

Attention to detail

Microsoft Office skills

Administrative operations

Filing and data archiving

Patient scheduling

Insurance eligibility verification

Health insurance processing

HIPAA compliance

Medical billing

Online claim submission

Patient care advocacy

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

August 2012 to Current

Sears Optical Bangor, ME

Optical Technician

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Handled, processed and distributed confidential patient information. Successfully established effective systems for record retention by reorganizing prescriptions to allow faster access. Consistently praised by management for the quality and of orders, attention to detail, exemplary customer service delivery and team-player attitude. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Audited new customer files to verify medical necessity and satisfaction of coverage criteria.Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Verified and created claim numbers by communicating with various insurance companies. Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through excellent customer service and increased communications between office and doctors.

10/15/2012 12:00:00 AM

February 2009 to October 2009

Maine Mobility Bangor, ME

Sales Associate

Assisted customers choosing medical equipment and supplies. Answered phones and assisted in retention of patient records. Explained overviews of insurance policies and informed customer of store policies regarding insurance. Light office work and cash handling.

August 2004 to January 2006

Franco-American Center Orono, ME

Administrative Assistant / Secretary

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Answered phones, emails and general correspondence with affiliates of the Center, the director, head of the Center's newspaper, and the student organization within the Center. Kept and maintained a schedule of appointments, meetings and conferences for the director, and student activities taking place within the center. Took notes at meetings and typed up agendas for conferences. Organized, scanned, filed and completed data entry for over 30 years worth of back-dated newspapers put out by the center. Routinely organized and cleaned offices and equipment.

Education

University of Maine Orono, ME

Education

Attended the University of Maine as a student of the College Education before leaving to reconsider my choice of majors.

North Atlantic Regional High School Lewiston, ME

General

Completed high school education with a 3.6 GPA, one year ahead of anticipated graduation date.

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