Customer Service Medical
Resume:
Stephanie Aldape
Email: abo3uj@r.postjobfree.com
Address: **** **** *** ***
City: Palmdale
State: CA
Zip: 93550
Country: USA
Phone: 323-***-****
Skill Level: Experienced
Salary Range: 29
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Stephanie A. Aldape
3747 East Ave. Q12, Palmdale, CA 93550
Mobil: 323-***-****
Email: abo3uj@r.postjobfree.com
Objective Reception or Administrative support professional in a fast-paced environment, offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, multi-tasks and exceeds expectations.
Skills
*Excellent Organization skills
*Expert in Customer Service
*Computer Proficiency
*Data Entry: 55wpm
*Administrative Support
*Telephone Answering, 12-Line System
*Front Desk Reception
*Detail Oriented & able to Multi-task
*Filing, Fax Machine, Reports & Spreadsheets
*Complaint Handling
*Computer: Word, Excel, PowerPoint, Quadris 6.3, Epic/CS-Link, Document Imaging (DI), Web-VS, Outlook, Internet Explorer.
Experience
S. Mark Taper Foundation Imaging Center at Cedars-Sinai Medical Center
(Beverly Hills, CA)
www.csmc.org
Imaging Administrative Associate (Receptionist)
* Greeting and checking in customers for exams, knowledge in medical terminology, and proficiency with emailing on Outlook.
* Multiple Web sites and program accessibility to customers account information and very strong confidentiality.
* Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and able to calm upset/angry customers with expediency.
* Demonstrated proficiencies in multi-line phone and transferring calls, front-desk reception within a high-volume environment, tracking customers, and processing of physician orders.
* Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Reputation for dependability, honesty, dedication and enthusiasm.
September 2006 to June 2012
RadioShack
(Palmdale, Ca)
www.Radioshack.com
- Sales in all RadioShack products.
- Help customers with product questions or malfunction in person and over the phone.
- Stock, organize products according to floor plans.
- Cashier.
8/30/2012 - Current
Education
Los Angeles City College (Los Angeles, CA)
09/2008 - 12/2011
Fairfax Senior High (Los Angeles, CA)
-Diploma
06/2008
Certificates CSMC Corporate Compliance Training for Fiscal Year 2012
Health Stream: Cedars-Sinai Medical Center
02/28/2012
Hospital Fire and Life Safety
Los Angeles Fire Department: Cedars-Sinai Medical Center 05/08/2012; Expires 05/2016
Health and Safety
Health Stream: Cedars-Sinai Medical Center
08/08/2011
Cultural Competence: Providing Cultural Competent Care
Health Stream: Cedars-Sinai Medical Center
07/29/2011
Business Etiquette
(Customer Service Excellence ~ Quality Patient Care)
S. Mark Taper Foundation Imaging Center: Cedars-Sinai Medical Center
04/25/2011
Verbal and Body Language
S. Mark Taper Foundation Imaging Center: Cedars-Sinai Medical Center
07/27/2010
Patient Color Coded Wristband Use Education
Health Stream: Cedars-Sinai Medical Center 11/18/2009
Flu School v5
Health Stream: Cedars-Sinai Medical Center 11/18/2009
CS Link_Cadence
Health Stream: Cedars-Sinai Medical Center 02/25/2009
References Mariella Compton
Patient Support Manager
Cedars-Sinai Medical Center
Imaging Department
- Have recommendation Letter.
Lana M. Ruffins
Learning, Motivation & Results/LMR President
Customer Service
abo3uj@r.postjobfree.com
- Have 2 certifications from Lana.
Contact this candidate