Customer Service High School

Jimmy Eugene

Email: ********@*************.***

Address:

City: Orlando

State: FL

Zip: 32811

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Customer Service Representive with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure. Enthusiastic and detail oriented. Skilled in multi-tasking, Excellent customer service skills. Interpersonal skills and time management. Knowledge of being computer savvy. Knowledge of customer service skills . Excellent at handling all transactions. Able to manage and run operations with little to no difficulty.

Educational Background:

High School Dipolma from Everest University, Pompano Beach FL 1/2001 to 5/2009 (Bachelor of Science)

High School Dipolma from Deerfield Beach High School, Pompano Beach FL 1/2001 to 10/2012

Job History / Details:

Career Overview

Qualified Customer Service Representive with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure. Enthusiastic and detail oriented. Skilled in multi-tasking, Excellent customer service skills. Interpersonal skills and time management.

Knowledge of being computer savvy. Knowledge of customer service skills . Excellent at handling all transactions. Able to manage and run operations with little to no difficulty.

Core Strengths

Opening/closing procedures

Customer service expert

Quick learner

Sharp problem solver

Strong client relations

Credit card processing

Invoice processing

Exceptional communication skills

Active listening skills

Energetic work attitude

MS Windows proficient

Strong organizational skills

Telecommunication skills

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

November 2010 to June 2012

Teleperformance/Wind stream North Lauderdale, Fl

Customer/technical service agent

Ability to conduct inbound calls with provision and excellence. Giving

wind streams customer adequate technical help over the phone with down

modems or anti-active IP address, Maintaining customers with knowledge of fixing their laptop or desktops, and removing viruses or blocked

defective spy ware that prevented this caller from connecting to the

Internet. If a customer was not able to get the device to connect online

then there was a trouble ticket open for a technician to be dispatch to

customers residents. This job required me to know everything from

computers,Modem, IP address, E-mail,Viruses, Defective devices, Command Prompts, and how to ping Google. Quality service was always given to wind stream phone,Internet customer.

February 2008 to September 2010

Interface Boca Raton, Florida

Appointment Coordinator

Calling prospective clients that wanted to get

into the modeling or talent marketing world. Helping and assisting the

caller in making the right decision, and giving callers expert advice in

how our company would better them in the talent world of modeling,

Singing, and dancing. Setting up appointments require patience and being able to have call control and making sure that clients are not mislead or misinformed about interface goals and objectives. This company is a marketing company that is a inbound and outbound call center in scouting for potential talent

August 2005 to January 2008

Global Response Margate, Florida

Customer Service Representative

Answering calls for numerous companies and being able

to take information from callers. Taking payments from customers on

clients accounts such as doctor's offices, Mortgage companies, and online

shopping networks. After retrieving customers information and method of

payment this information is then sent to the client. Each call had to be

handled with quality and professionalism.

February 2004 to July 2005

Everest University Pompano Beach, Florida

Customer Service Clerk

Answering multiple phone lines, Taking messages

from students, Filing, and putting mail in Professors and Deans

mailboxes. My job also included sorting through student report cards,

Mailing out documents, And resolving student affairs

December 2001 to December 2003

Winn-Dixie Pompano Beach, Florida

Cashier

Responsible for checking out groceries, Handling money

transactions, and Bagging customers items. Also being able restock

shelves.

Educational Background

2009 Everest University Pompano Beach, Florida

Associate of Science Bachelor of Science

Coursework in Business Administration and Organizational Development

2002 Deerfield Beach High School Deerfield Beach, Florida

High School Diploma Standard High School Diploma

[2.85] GPA

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