Customer Service Representative

JAMI PURYEAR

Email: ********@********-*****.***

Address:

City: CLAIRTON

State: PA

Zip: 15025

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Motivated customer service representative with over three years retail experience in a fast-paced environment.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. Customer-oriented representative successful at troubleshooting and handling customer support issues in a timely manner. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Educational Background:

High School Dipolma from CCAC, West Mifflin PA 1/2001 to 6/2000 (Accounting)

High School Dipolma from Bayside High, West Mifflin PA 1/2001 to 10/2012

High School Dipolma from Tidewater Community College, West Mifflin PA 1/2001 to 10/2012

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Motivated customer service representative with over three years retail experience in a fast-paced environment.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. Customer-oriented representative successful at troubleshooting and handling customer support issues in a timely manner. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Core Strengths

Excellent communication skills

Adaptability

Creative problem solver

Courteous demeanor

Multi-line phone talent

Energetic work attitude

Active listening skills

Quick learner

Customer service expert

Microsoft Word, Excel, PowerPoint

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Sold services and upgraded customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

July 2006 to October 2011

ALORICA/PRC WEST MIFFLIN, PA

CUSTOMER SERVICE REP/SALES/TECH

Effectively managed a high-volume of inbound customer calls.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Acted professionally and patiently when addressing negative customer feedback.

September 2004 to June 2006

AMERICOPRS PITTSBURGH, PA

MENTOR/TUTOR

Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help. Organized activities for the students such as talent show, plays, dance, active games (kickball, basketball, etc.). checked homework. Spoke to the students about self-esteem and how to treat their peers and helped with solving problems concerning conflicts with others

April 2002 to October 2002

GIANT EAGLE WEST MIFFLIN, PA

CASHIER

Executed cash transactions quickly and accurately.

Greeted all customers.

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Developed knowledge about products and sales items to answer shoppers' questions.

Checked out customers and bagged items quickly.

August 1998 to August 2001

Golden Corral Virginia Beach, VA

waitress/cashier

Earned management trust by serving as key holder, responsibly opening and closing store. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Head Front-Line trainer

Educational Background

2005 CCAC West Mifflin, PA

not completed Accounting

2000 Bayside High VA Beach, VA

High School Diploma Accounting

2000 Tidewater Community College VA Beach, VA

Not completed Accounting

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