Richard Werner

Email: abo3s5@r.postjobfree.com

Address:

City: Naples

State: FL

Zip: 34109

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excels at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Motivated to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Educational Background:

High School Dipolma from 1998 Florida Gulf Coast University Ft.Myers, Fl., Fort Myers FL 1/2001 to 6/1998 (Business and Finance)

High School Dipolma from Oviedo High School, Fort Myers FL 1/2001 to 10/2012

Job History / Details:

Career Overview

Excels at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments.

Motivated to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Core Strengths

Training development

MS Windows proficient

Sharp problem solver

Adaptive team player

Strong organizational skills

Listening skills

Fast learner

Strong client relations

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Supervised and supported employees to maintain great team work environment

Work Experience

April 2007 to June 2011

LAZ Parking Naples, Fl.

Project Manager

Responsible for hiring, training, scheduling, payroll, H.R issues, insurance claims, customer disputes, relations with client.

Maintained the highest level of customer service scores for four years out of all the departments in the entire hotel.

Greeted Hotel guests and assisted with luggage.Made first and last impressions for all Hotel guests

January 2003 to January 2007

Enterprise Rent-a-Car Naples, Fl.

Branch Manager

Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate products based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

May 1992 to June 1998

Milwaukee Brewers Milwaukee, WI.

Professional Baseball Player

Rookie of the year, 1992. Pitcher.

Excellent team player, working well under pressure in a variety of unusual environments and locations.

Developed high-level strategy-oriented skillset and determination.

Educational Background

1998 1998 Florida Gulf Coast University Ft.Myers, Fl. Fort Myers, Fl.

Bachelor of Arts Business and Finance

Completed degree in 3.5 years while maintaining full time job.

Head of Finance Committee.

1992 Oviedo High School Oviedo, Fl.

High School Diploma

High G.P.A while excelling in Sports. Drafted by Milwaukee Brewers.

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