Luigi's InformationLocation: Morgantown, WVTitle: UnemployedExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: Green CardMember Since: 2012-05-19 Helpful Links

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PIER LUIGI ( LUIGI ) LONG, Morgantown

abo3py@r.postjobfree.com

Quality Manager

Summary of Skills

PROFESSIONAL EXPERIENCE

GCS GeoControl Systems Inc., Fairmont, WV 26554 2007 - 2012

Federal Contractor for Information Technology Services

Software & Systems Quality Engineer for NASA IVV

Part of six engineers in the SWAT (Software Assurance Tools) Team

Quality procedures, documentation and audition, to ISO 9000 and AS 9100C Standards

Software and code analysis

User training and support, trouble-shooting resolution

Requirements management, use case development and Configuration Control Management

WVU College of Business & Economics WV 26506 2006 - 2006

West Virginia University

Special Projects Coordinator

Design, Upgrading and Testing of B&E College's 500+ workstations

Individual configuration of each workstation to become part of TCP/IP Domain move, 1 to 4

Each of the 4 levels had separate domain and server, reducing impact of a downtime

Improved efficiency, allowing scheduled maintenance to be more frequent, easier tracking

DRI Douglas Resources Inc. Washington, DC 20020 2005 - 2005

Federal Contractor, for Information Technology Services

Project Manager

Part of a team which bid on a contract, for the running of the Department of Energy's, NETL (National Energy Technology Laboratory)

Reviewed the DOE's RFP (Request for Proposal), and developed 30 minute presentation

Researched and analyzed cost for DRI's proposal bid

Designed and developed strategy and high-level project plan for the proposal

MCI WorldCom London, United Kingdom 2000 - 2001

Telecommunications Provider

Manager, Quality & Resources Group

Managed a group of Quality Auditors for the company's NP&P Network Planning & Provisioning EMEA Group

Responsible for maintaining the Division's ISO 9000 Accreditation

Managed the team which recruited and maintained training for 200+ staff

Managed the auditing and process tracking for a group spanning six European countries

Presented progress and results of quality improvements in the United Kingdom, France, Sweden, Germany and The Netherlands

Visa International (EU) Head Quarters London, United Kingdom 1992 - 2000

Credit Services

Quality Manager & Business Analyst

- Provided multi-lingual emergency services support, in a supervisory capacity (3 yrs), including a 3-month secondment to Baltimore, Md, to set up The Visa Assistance Center (VAC) and train its representatives.

- Ran Service Quality area of business, including the set up and management of the ISO 9000-accredited QA department (1 Yr).

- Developed project management and presentation skills in Technology Pilot Projects area, using MS Access, Excel and Project, requiring extensive travel to USA, Europe & Middle East. Acquired knowledge of chip-card Programme, and pre-paid card projects of credit card industry (4 yrs)

OTHER EXPERIENCE

West Virginia University Hospitals WV 26506 2006 - 2007

State Trauma Hospital

CA Clinical Associate

Assist doctors and nursing staff with day-to-day care of patients

Worked in neuro, cardiac and Intensive Care (ICU) areas

Several awards for money-saving ideas, efficiency and time-keeping

TLC Tender Loving Care, Private Duty 2004 - 2006

Home Health Care Provider

PCA Personal Care Assistant

Provide clients with in-home or nursing home care, alongside other medical staff or family members

Activities of daily living

Medication management, and nutrition counseling

Rehabilitation services and respite care of terminally ill

TeleTech 2002 - 2004

Customer Services and Call Management

Team Manager

Supervise teams of 8 - 20 Customer Service Representatives in a busy call handling center

Manage the handling of account related enquiries for a major financial institution

Daily reporting and analysis

Team development and training

Monthly presentation of achievements

Top Team Manager for 2002 Q4, for customer satisfaction - first 3 months on the job

EDS Electronic Data Systems London, United Kingdom 1987 - 1992

Provider of Information Technology Solutions

Data Control Manager, Marketing Analyst (6 months)

Manage the receipt, tracking and control of magnetic media, microfiching and batching of credit card transactions

Direct customer contact by phone and in person

Supported marketing team directly, and through attendance at seminars and expositions

DHSS Department of Health and Social Security London, United Kingdom 1985 - 1987

Civil Service, Provider of National Health and Social Security Benefits

LOII - Local Officer Grade II

Processing and managing of National Insurance and Pension benefits

Dealing with claimants by phone and at a public counter

Evaluating and checking eligibility of claims

Support of those whose first language is not English, and those who couldn't speak English

FW Woolworth various locations throughout the South of England 1976 - 1985

Retail Management

Part Time, Management Trainee then Store Manager

Started off stacking shelves, to management of busy retail stores

Underwent all aspects of retail management training

Accounting and budgeting, seasonal planning to staff management

Customer satisfaction and service improvement

EDUCATION

Doctor of Business Administration, Major: Management Information Systems, Almeda University, Boise, ID - due to graduate in Q4 of 2012

Master of Business Administration, Major: Computer Science, Almeda University, Boise, ID - GPA 3.7, 2007

Bachelor Science, Major: Computer Science, Almeda University, Boise, ID - GPA 3.7, 2004

Associate of Science, Major: Computing, Portsmouth Polytechnic College, Portsmouth, England, 1981

Associate of Arts, Major: French & German, Chichester College of FE, Chichester, England, 1979

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