Customer Service Manager
Resume:
Stretre's InformationLocation: LEXINGTON, MITitle: WarehouseExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenInterests:
International Trade and DevelopmentRenewables & EnvironmentMember Since: 2012-05-03 Helpful Links
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Stretre T. Long
Lexington MI 48450
810-***-**** cell
***********@*****.***
Summary of Skills and Qualifications
Twenty years experience in plastic injection molding, with eighteen years in supervision Quality Oriented (TS16949, FMEA’s, etc…). Knowledgeable with CIM Systems including the maintaining of the systems and establishing limits to control all machine processes. Familiar with De-Coupled Molding Process. Initiated use of I.M.R. system and trained personnel. Track scrap, lost production, defective parts, cost saves, and power point presentations. Literate in several computer programs. Assisted in AQP Process. Helped establish a better process of sampling and run-at-rates. Used “Lessons Learned” to design better tools. Various training seminars: supervising, motivation, productivity, lean manufacturing, 6 Sigma, 5 S's, and problem solving. Six Sigma Greenbelt. Reduced mold change time by one hour and work force by one. Managed the creation of an assembly department from the ground up including setting up quality standards, tool designs, equipment and material purchasing, customer service, and component suppliers.
Detailed summary of achievements.
ITW Superb Products
S/R Material Control 2010 to present Responsibilities included purchasing material, on time shipments, warehouse accuracy, number of shipments by OEM, setting up consignment systems with suppliers, coordinating outsourced assembly and molding jobs and customer service, Management representative for ISO14001, Custom documents, Nafta documents, sustainability and cost savings. I have effectively reorganized the warehouse to reduce overtime and number of employees. I coordinate the writing of policies for company vehicle usage, Customs and Nafta Policies, sustainability policies, and recycling programs.
Supervisor Feb. 2008 to 2010 Responsibilities included supervising general techs and process techs. Ensuring quality of molded parts and daily production paperwork.
Material Control Manager - 2006 - 2008
Responsibilities included purchasing material, scheduling, on time shipments, warehouse accuracy, number of shipments by OEM, setting up consignment systems with suppliers, coordinating outsourced assembly and molding jobs and customer service.
Lead Supervisor 2005 - 2006
Responsibilities included supervising shift supervisors and shop floor, tracking production, and tooling. Worked with TS16949 and ISO14001. Trained and certified TS16949 auditor and management representative for ISO14001.
LDM Technologies, LLC
Lean Manufacturing Coordinator Dec 2001 - Nov 2003
Successfully completed three Lean Manufacturing work shops. Saved a combined total of $150,000 in leaning out processes and methods. Key contributor in the implementation of the 5 S’s. Revised plant floor layout for better traffic flow with less clutter. Use color-coding to simplify for personnel. Established ‘Pull’ systems for inventory control and ordering. Leader in developing cost saving strategies. Implemented over $400,000 in bottom line cost saves. Re-established processing limits in the CIM System. Reduced defective parts per million by 30%
Production Manager Aug 1999 – Dec 2001
Managed and tracked up-time efficiency. Improved up-time efficiency from 68% to 90%. Increased part efficiency by performing In Mold Rhealogies. Improved part efficiency by 20%. Assisted in hiring with Human Resources and developed a test to establish plastic knowledge. Developed training programs for new and existing employees. Reduced turnover rate by 50%. Reduced direct and indirect labor. Reduced annual budget by 10%.
Schooling
Brown City High School Graduated 1989
4290 2nd St Diploma
Brown City MI 48416 810-***-****
Employment History
ITW Superb Products 810-***-****
2101 Cypress St.
Port Huron, MI 48061 October 2005 to Present
Supervisor (44,000 p/yr)
Lowe’s 810-***-****
4200 24th Ave Supervisor: Randy S
Port Huron, MI 48060 May 2004 to October 2005
Department Manager ($35K per year plus bonuses)
Century Plastics, Inc 586-***-****
50413 Utica Dr. Supervisor: Joe Deluca
Shelby Twp, MI 48315 Feb 2004 to May 2004
3rd Shift Supervisor ($47,000 p/yr)
LDM Technologies (HPG) 810-***-****
1701 Sinclair St Supervisor: Steve Slezinski
St Clair MI 48079 Apr 1996 to Nov 2003
Lean Manufacturing Coordinator ($46,000 p/yr)
References
Mark Mizak, Quality Manager 586-***-****
Stanley Liniarski, Manufacturing Manager 810-***-**** (evenings)
Steve Slezinski, Plant Manager 810-***-****
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